Introducing the Eat App × Millie AI Voice Integration

Every missed call is a missed booking opportunity.

During busy service, your team is focused on delivering exceptional hospitality, not answering the phone. But when calls go unanswered, restaurants risk losing reservations, private dining enquiries, and valuable revenue.

That’s why we’re excited to announce our integration with Millie AI, the AI-powered voice assistant built specifically for the UK hospitality industry. Together, Eat App and Millie AI ensure every guest call is answered, every reservation opportunity is captured and every booking is automatically synchronized with your reservation system.

Built for UK hospitality

Millie AI is designed specifically for restaurants, pubs, hotels and hospitality businesses across the UK. It understands natural conversations, local accents, and common guest enquiries, allowing restaurants to deliver exceptional service over the phone 24 hours a day.

Whether guests are calling to make a reservation, ask about dietary requirements, enquire about opening hours or request a booking change, Millie AI provides instant, accurate responses while keeping your team focused on in-person hospitality.

Every call answered. Every reservation captured.

With the Eat App × Millie AI integration, guests can call your restaurant any time, and Millie AI will manage the conversation naturally while creating reservations directly in Eat App.

The integration enables restaurants to:

• Answer every incoming call, 24/7
• Create, modify, and cancel reservations automatically
• Handle common guest enquiries instantly
• Capture enquiries for private dining, events and large party bookings
• Transfer complex conversations to your team when needed
• Keep every reservation synchronized with Eat App in real time

Connected directly to Eat App

Every reservation made through Millie AI is instantly reflected in Eat App, giving your team a single, always up-to-date reservation book.

This allows restaurants to:

• Eliminate manual reservation entry
• Reduce missed bookings during busy service
• Keep availability accurate across every booking channel
• Free up front-of-house staff to focus on guests
• Deliver a faster and more consistent guest experience

More than an AI receptionist

Millie AI doesn’t just answer calls; it helps restaurants better understand them.

With features such as call summaries, conversation transcripts, and call analytics, your team gains valuable insights into guest enquiries while reducing repetitive administrative work. Millie AI also works with your existing restaurant phone number, making it simple to introduce AI into your operations without disrupting the guest experience.

Why restaurants will love this integration

By connecting Eat App with Millie AI, restaurants can:

• Never miss a reservation because of an unanswered phone call
• Increase bookings with 24/7 AI-powered call handling
• Reduce pressure on front-of-house teams during peak service
• Automate routine guest enquiries
• Capture valuable call insights and conversation summaries
• Keep every phone reservation synchronized with Eat App
• Deliver a seamless guest experience from the first phone call

The future of restaurant reservations starts with AI

Your phone remains one of your restaurant’s most valuable booking channels but only if every call gets answered.

With the Eat App × Millie AI integration, restaurants can combine intelligent voice AI with Eat App’s reservation platform to capture more bookings, streamline operations, and provide exceptional hospitality from the very first interaction.

Ready to bring AI-powered phone reservations to your restaurant? Get in touch with the Eat App team to learn more about the Eat App × Millie AI integration.

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