21st September, 2020 | Web 2.13.0 - Reviews, Delivery, Advanced Reports and more

New Features

  • Guest Reviews 📝

    We are excited to announce the launch of our new guest reviews feature that'll enable your restaurant to gather important feedback from your guests.

    Once your restaurant is activated for reviews, you can:

    • Gather feedback through an automated email requesting your guests to rate and review their experience
    • Review individual guest reviews to ensure every guest has a good experience and reach out to unsatisfied customers to build a strong customer relationship
    • Track your restaurant's performance through the review section in advanced guest reports
    • Use the daily review report email to track your restaurant's daily performance and take actionable decisions in your daily team meetings
    • Share and highlight positive feedback with your staff

    To learn more about our reviews feature and activating it for your restaurant, please contact our customer support at info@eatapp.co

  • Delivery 🚚

    We've expanded our online ordering suite to now include delivery, making it easier than ever to accept delivery orders right from your restaurant widget.

    Our online delivery system enables restaurants to:

    • Reduce reliance on expensive 3rd party delivery platforms and reach a wider audience by setting up your online delivery system through Eat App
    • Keep customers updated about their delivery through three new order statuses: Order received, Being prepared, and On the way

    To learn more about online ordering and activating it for your restaurant, please contact our customer support at info@eatapp.co

  • Advanced Reports 📊

    Gain an in-depth understanding of more complex data about your restaurant and customize your daily reports breakdown with advanced reports.

    A few new reports to look out for:

    • New VS Returning Guests
    • Local VS Tourists
    • And a fully customizable reservation report

    With advanced reports, you can also download PNG and excel versions of your graphs and data to enable easy tracking and sharing of your restaurant's current performance.

  • New Support Screen 👩🏽‍💻

    Reaching us has now become easier than ever with our new support screen.

    Send us an instant message through the chat box, check out new features and updates in the what's new tab, and learn more about using Eat App at your restaurant through out comprehensive help center.

    Learn more about using Eat App at your restaurant through our help center →

  • Show/Hide Duplicate Guests

    To enable a more efficient reservation process, you can now choose to hide or show possible duplicates for a guest profile under the guest tab as per your preference.

    Learn more about managing guests with this guide →

  • Improved Discount Visibility 🔢

    You can now easily view any discounts associated with a reservation under reservation details and also on the reservation cell at a quick glance. Reservations can also be filtered by discounts

    Learn more about managing reservations with this guide →

Enhancements

To provide you with the best reservation and table management experience, we have made some changes to the naming of features in Eat App.

These changes are aimed at making Eat App more consistent across our different platforms as well as making your experience as easy to understand as possible.

A few new things to lookout for:

  • Daily Reports: We’re changing the “print” button to “daily reports” to better reflect what this feature helps you achieve - daily reservation reports whenever you need them.
  • Clearing Rooms: When attempting to mark all reservations in a specific room or your entire restaurant as "Finished", we've changed the options to "Clear room" or "Clear restaurant".
  • Guest CRM: Our newest feature, "advanced guest reports" is now renamed to "Guest CRM" to highlight exactly what new additions this feature brings to the Eat App experience.
  • Widget Tab: We have enhanced your table management's widget tab to help you make better use of your free booking widgets and remove any confusion.
  • Payment Rules: We have also made further clarifications to the payments tab to help you start accepting payments from your guests easily.
  • Reservation source: When creating and managing reservations, we've renamed the "Reservation taker" option to "Reservation source". This better reflects the multiple sources a reservation processed through your system can fall under.
  • Other Changes: In addition to these major changes, we have also made slight changes to the copy across the app to better reflect the services Eat App aims to provide you at your restaurant.

 


This week on Eat App

In this new section, you can find all the current updates about Eat App including new blog posts, press releases, and more.

  • New Blog Post: 11 Best Questions to Ask in a Restaurant Survey (and how to ask them)

    Restaurant surveys are an important tool for improving customer satisfaction. Many restaurants are incorporating surveys into their strategy to harvest valuable data points and feedback that can be used to make impactful decisions across customer service, menu design and operations.

    But what survey questions should you ask? And what's the best way of asking them? We are here to help you answer these important questions