--- title: How to dispute an invoice description: The process below highlights how a customer can submit a new dispute against an invoice in Eat App. Once submitted, the dispute will be reviewed by a member of our finance team before either approving --- [Skip to content](https://restaurant.eatapp.co/knowledge/how-to-dispute-an-invoice#main-content) English Show submenu for translations [Can't find what you're looking for?](https://restaurant.eatapp.co/knowledge/kb-tickets/new) ![Eat App Logo - Small.png\]](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20App%20Logo%20-%20Small.png?height=40&name=Eat%20App%20Logo%20-%20Small.png) - [Our About Page](https://restaurant.eatapp.co/about) - [Contact Us](https://restaurant.eatapp.co/contact-us) - [View Our Blogs](https://restaurant.eatapp.co/blog) Open main navigation Close main navigation - [Our About Page](https://restaurant.eatapp.co/about) - [Contact Us](https://restaurant.eatapp.co/contact-us) - [View Our Blogs](https://restaurant.eatapp.co/blog) - English Show submenu for translations - [Can't find what you're looking for?](https://restaurant.eatapp.co/knowledge/kb-tickets/new) - restaurant.eatapp.co restaurant.eatapp.co Eat App Knowledgebase - There are no suggestions because the search field is empty. 1. [Help Center](https://restaurant.eatapp.co/knowledge) 2. [Feature Guides](https://restaurant.eatapp.co/knowledge/feature-guides) 3. [Restaurant Billing](https://restaurant.eatapp.co/knowledge/feature-guides#restaurant-billing) # How to dispute an invoice In this article:  - [Submitting a Dispute for Invoice](https://restaurant.eatapp.co/knowledge/how-to-dispute-an-invoice#submitting-a-dispute-for-invoice) - [Disputing Transactions](https://restaurant.eatapp.co/knowledge/how-to-dispute-an-invoice#disputing-transactions) - [Viewing Dispute](https://restaurant.eatapp.co/knowledge/how-to-dispute-an-invoice#viewing-dispute)   The process below highlights how a customer can submit a new dispute against an invoice in Eat App. Once submitted, the dispute will be reviewed by a member of our finance team before either approving or rejecting the dispute. ### Submitting a Dispute for Invoice 1. [Navigate to the invoice](https://restaurant.eatapp.co/knowledge/how-to-view-an-invoice)you want to dispute. 2. Scroll to the bottom of the page or **Summary** section and click **Dispute Invoice**.  ![](https://restaurant.eatapp.co/hs-fs/hubfs/image-png-Oct-16-2025-04-27-57-1850-AM.png?width=670&height=318&name=image-png-Oct-16-2025-04-27-57-1850-AM.png) 3. You'll be taken to the **Dispute Page**. Enter the reason for your dispute in the **Customer Description** field. - Example 1: “*The total monthly subscription charged is incorrect.*” - Example 2: “*I was charged for covers for guests who didn’t show up*.” ![](https://restaurant.eatapp.co/hs-fs/hubfs/image-png-Oct-16-2025-04-30-42-7458-AM.png?width=670&height=331&name=image-png-Oct-16-2025-04-30-42-7458-AM.png) 4. Click **Create** to submit the dispute. Eat's finance team will be notified of the dispute and will get back to you shortly.  **Disputing transactions** is *optional* if your concern is only with the invoice details. If you need to dispute specific transactions, please proceed to the next steps. ### Disputing Transactions Please ensure you dispute all necessary transactions before clicking **Return to Dispute**. Once you exit the screen, the **Dispute Transaction** button will no longer be available, and you won’t be able to submit additional disputes later. 1. On the dispute page, click **Dispute Transactions** to view all transactions linked to the invoice.  ![](https://restaurant.eatapp.co/hs-fs/hubfs/image-png-Oct-17-2025-04-17-33-6144-AM.png?width=670&height=306&name=image-png-Oct-17-2025-04-17-33-6144-AM.png) 2. Find the transaction(s) you want to dispute and click **Dispute** next to it. ![](https://restaurant.eatapp.co/hs-fs/hubfs/image-png-Oct-17-2025-04-37-57-5788-AM.png?width=670&height=268&name=image-png-Oct-17-2025-04-37-57-5788-AM.png) 3. A pop-up window will appear where you can see information of the current reservation, and enter details about your dispute ![](https://restaurant.eatapp.co/hs-fs/hubfs/image-png-Oct-17-2025-04-38-14-9199-AM.png?width=670&height=284&name=image-png-Oct-17-2025-04-38-14-9199-AM.png) - Update the **reservation status** or dispute the **number of covers** (guests). - Example: You may dispute a reservation for 8 people if only 5 guests showed up. - Add **notes** about the dispute 4. Click **Create** to submit the dispute. - Repeat this step to dispute more transactions if needed.  - The disputed transaction details will now appear in **Dispute Transactions** page and in the **invoice view**.   ![](https://restaurant.eatapp.co/hs-fs/hubfs/image-png-Oct-17-2025-04-50-48-2256-AM.png?width=670&height=287&name=image-png-Oct-17-2025-04-50-48-2256-AM.png) ### Viewing Dispute You can view all dispute submitted from [Table Manager](https://app.eatapp.co/) \> **Account Management** \> **Billing Summary** \> **Disputes**. ![](https://restaurant.eatapp.co/hs-fs/hubfs/image-png-Oct-20-2025-04-44-37-9868-AM.png?width=670&height=362&name=image-png-Oct-20-2025-04-44-37-9868-AM.png) You can also [navigate to the invoice](https://restaurant.eatapp.co/knowledge/how-to-view-an-invoice)you have disputed and scroll to the **Summary** section and click **View  Dispute**. - [Eat App Overview](https://restaurant.eatapp.co/knowledge/eat-app-overview) - [Getting Started](https://restaurant.eatapp.co/knowledge/getting-started#main-content) - [Get set up with the most useful things on EAT App in less than 30 minutes](https://restaurant.eatapp.co/knowledge/getting-started#get-set-up-with-the-most-useful-things-on-eat-app-in-less-than-30-minutes) - [Layout](https://restaurant.eatapp.co/knowledge/getting-started#layout) - [Permissions and Preferences](https://restaurant.eatapp.co/knowledge/getting-started#permissions-and-preferences) - [Feature Guides](https://restaurant.eatapp.co/knowledge/feature-guides#main-content) - [Views Management](https://restaurant.eatapp.co/knowledge/feature-guides#views-management) - [Multi-Restaurant Support](https://restaurant.eatapp.co/knowledge/feature-guides#multi-restaurant-support) - [Managing reservations](https://restaurant.eatapp.co/knowledge/feature-guides#managing-reservations) - [Waitlist](https://restaurant.eatapp.co/knowledge/feature-guides#waitlist) - [Widget](https://restaurant.eatapp.co/knowledge/feature-guides#widget) - [Guest Messaging](https://restaurant.eatapp.co/knowledge/feature-guides#guest-messaging) - [Restaurant Tags](https://restaurant.eatapp.co/knowledge/feature-guides#restaurant-tags) - [Users](https://restaurant.eatapp.co/knowledge/feature-guides#users) - [Server/Waiter Management](https://restaurant.eatapp.co/knowledge/feature-guides#server-waiter-management) - [Guest Database](https://restaurant.eatapp.co/knowledge/feature-guides#guest-database) - [Payments](https://restaurant.eatapp.co/knowledge/feature-guides#payments) - [Restaurant Reports](https://restaurant.eatapp.co/knowledge/feature-guides#restaurant-reports) - [Guest Reviews](https://restaurant.eatapp.co/knowledge/feature-guides#guest-reviews) - [Restaurant Automation](https://restaurant.eatapp.co/knowledge/feature-guides#restaurant-automation) - [Offers/Discounts](https://restaurant.eatapp.co/knowledge/feature-guides#offers-discounts) - [Layout](https://restaurant.eatapp.co/knowledge/feature-guides#layout) - [Restaurant Billing](https://restaurant.eatapp.co/knowledge/feature-guides#restaurant-billing) - [Printing](https://restaurant.eatapp.co/knowledge/feature-guides#printing) - [Customer Support](https://restaurant.eatapp.co/knowledge/feature-guides#customer-support) - [WhatsApp Messaging](https://restaurant.eatapp.co/knowledge/feature-guides#whatsapp-messaging) - [Integrations](https://restaurant.eatapp.co/knowledge/integrations#main-content) - [Wix Integration](https://restaurant.eatapp.co/knowledge/integrations#wix-integration) - [Payment Integration](https://restaurant.eatapp.co/knowledge/integrations#payment-integration) - [MCP Servers](https://restaurant.eatapp.co/knowledge/integrations#mcp-servers) - [FAQs](https://restaurant.eatapp.co/knowledge/faqs) - [Troubleshooting](https://restaurant.eatapp.co/knowledge/troubleshooting) - [Release Notes](https://restaurant.eatapp.co/knowledge/release-notes) - [Partnerships](https://restaurant.eatapp.co/knowledge/partnerships) - [Documentation](https://restaurant.eatapp.co/knowledge/documentation#main-content) - [Widget setup](https://restaurant.eatapp.co/knowledge/documentation#widget-setup) - [Navi](https://restaurant.eatapp.co/knowledge/navi) [![Chill listening crop-3](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20App%20Logo-2.png?width=48&height=24&name=Eat%20App%20Logo-2.png "Chill listening crop-3")](https://restaurant.eatapp.co) Help Center Copyright © 2026, Grow