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How to dispute an invoice

The process below highlights how a customer can submit a new dispute against an invoice in Eat App. Once submitted, the dispute will be reviewed by a member of our finance team before either approving or rejecting the dispute.

Submitting a Dispute for Invoice

  1. Navigate to the invoice you want to dispute.
  2. Scroll to the bottom of the page or Summary section and click Dispute Invoice. 
  3. You'll be taken to the Dispute Page. Enter the reason for your dispute in the Customer Description field.
    • Example 1: “The total monthly subscription charged is incorrect.”
    • Example 2: “I was charged for covers for guests who didn’t show up.”
  4. Click Create to submit the dispute. Eat's finance team will be notified of the dispute and will get back to you shortly. 

Disputing transactions is optional if your concern is only with the invoice details.
If you need to dispute specific transactions, please proceed to the next steps.

Disputing Transactions

Please ensure you dispute all necessary transactions before clicking Return to Dispute. Once you exit the screen, the Dispute Transaction button will no longer be available, and you won’t be able to submit additional disputes later.

  1. On the dispute page, click Dispute Transactions to view all transactions linked to the invoice.  
  2. Find the transaction(s) you want to dispute and click Dispute next to it.
  3. A pop-up window will appear where you can see information of the current reservation, and enter details about your dispute

    • Update the reservation status or dispute the number of covers (guests).
      • Example: You may dispute a reservation for 8 people if only 5 guests showed up.
    • Add notes about the dispute
  4. Click Create to submit the dispute.
    • Repeat this step to dispute more transactions if needed. 
    • The disputed transaction details will now appear in Dispute Transactions page and in the invoice view.  

Viewing Dispute

You can view all dispute submitted from Table Manager > Account Management > Billing Summary > Disputes.

You can also navigate to the invoice you have disputed and scroll to the Summary section and click View  Dispute.