How to integrate your POS system via omnivore

Omnivore is the industry standard integration partner

How to setup an Omnivore-supported POS installation

After accepting the terms, for most POS systems compatible with Omnivore (notably Simphony), you will be directed to download the Omnivore Self-Service Installer on your POS server.
This installer will deploy a small Omnivore agent on your POS system. Alternatively, it might request you to arrange a time for an Omnivore expert to remotely install the software.
Depending on your POS system, Omnivore might require brief remote access to your POS server to install its agent software, which is essential for sending non-sensitive POS ticket information to your Eat App system.
Omnivore collaborates directly with the POS system provider to finalize the installation and handle any technical configuration. Upon completion, Omnivore will inform you via email that your POS integration is active. Eat App ensures stability of your service along with Omnivore.
Prompt response to emails from Omnivore representatives (with the email domain @omnivore.io ) is crucial for expediting the integration process. With efficient communication, the setup can be completed within a few business days.

How do i ask eat app to get set up?

After you have the POS integration addon in your package, you simple reach out to us by email, or, to your dedicated account manager, or our 24/7 support to begin the setup. Our onboarding agent will then send you a broken down version of the instructions above to quickly get activated with the integration

How long does the integration take?

After answering emails from Eat App and omnivore proving location id and other information, you will be set up within 48 hours. Training will occur at the same time with 24/7 support and assistance from your dedicated account manager.

What are the exact steps needed to complete an integration with Simphony?

Step 0) Fill out the form we send you by email so we can make sure compatibility is fine and return via email

Step 1) Download the application provided on the POS Server. The POS server is usually in the IT room at the back of the restaurant sent to you by email.

Step 2) The application opens a form asking the restaurant manager to sign up for omnivore. Fill out and sign the form.
Step 3) Confirm the activation via the email address you entered.
Step 4) The Eat App team will take care of the rest of the integration