POS Integration Offline - Restoration Guide

If you receive an offline notification email, the location has failed to respond to us for 5 minutes.

IMPORTANT! While the location is offline you won't be able to retrieve POS data or perform admin tasks on POS, such as map tables.

The most common causes are network disruption at the location or the back of house computer has been restarted.

If the back office server/computer is online and has access to the internet, we recommend restarting the POS Agent service using these steps:

Click the Windows Start button
Click Run
type in "services.msc"
Click OK and a new window for Services will open
in that window, scroll down until you see the POS Agent and POS Agent Updater services
right-click on POS Agent and click Restart or Start (whichever isn't grayed out)
a progress bar will appear, wait until it finishes
right-click on POS Agent and click Refresh
in the Status column to the right of POS Agent, it should say Started
right-click on POS Agent Updater and click Restart or Start (whichever isn't grayed out)
a progress bar will appear, wait until it finishes
right-click on POS Agent Updater and click Refresh
in the Status column to the right of POS Agent Updater, it should say Started

If you cannot restart the agent using the steps above. Please get in touch with our support team anytime:

Call: +97145813645