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      Review Management

      This is a powerful tool designed to streamline and optimize your online reputation management process.

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      Overview

      Key Features of the Review Management suite:

      1. Centralized Review Management: Oversee and respond to all reviews from Google, Bing, Facebook, and TripAdvisor in one convenient interface, eliminating the need to navigate multiple websites.

      2. Smart Template Responses: Quickly reply to reviews in different languages using smart templates, saving time and ensuring effective responses.

      3. Instant Notification for Negative Reviews: Receive real-time alerts for negative reviews to promptly address and resolve any issues that could affect your business's reputation

      4. Comprehensive Rating Trends: Gain valuable insights into your venue's performance with easy-to-understand trend analysis of your average online ratings on a daily, weekly, or monthly basis.

      5. Synchronized Profile Information: Easily update your venue's profile details in one place and have the changes automatically synced across all online channels.

      6. Efficient SLA Metrics Tracking: Measure and monitor review response time and other SLA metrics in one dashboard, supporting your customer service excellence goals.

        How to Get Started with the Review Management suite

        To begin using the Review Management suite, follow these simple steps:

         

        1. Log in to your admin account at admin.eatapp.co.

        -> Tap on services
        -> Review management
         
        Then search for your venue within the Review Management interface:
        2. Toggle the switch to enable the Review Management suite for your venue.


        3. Press the "Update" button to save your settings.

         

        Takeaways


        With the Review Management suite, maintaining a stellar online reputation has never been easier. Take advantage of its powerful features to centralize your review management, respond efficiently to reviews across languages, stay informed about negative feedback, analyze rating trends, and track SLA metrics. By leveraging this suite, you can enhance your venue's online reputation and provide exceptional experiences to your customers.