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Sync Issues

Use this guide to perform an initial sync or troubleshoot sync issues on the iPad version of the Eat App.

On this page: 

 

Quick Check: Is Your iPad Already Synced?

  • Open the Eat App.

  • Tap the Wi-Fi icon in the upper-right corner of the screen.
    ipad status2

  • Check the status panel:

    • Connection Status: Online

    • Sync Status: Sync up to date

If the status shows Online and Sync up to date, no further action is needed. However, if you notice any differences between what you see on the iPad and another device or browser, please proceed with the appropriate troubleshooting steps below.

Initial Sync

These steps apply if:

  • This is your first time syncing on the iPad, or

  • You’ve cleared all iPad data and need to sync again

Before you start

  1. Check iPad storage: Make sure you have enough free storage space to complete the sync.
  2. Keep the iPad charging: Plug the iPad into a charger and confirm it’s charging.
  3. Disable Auto-Lock (prevent standby during sync):
    • Open Settings
    • Tap Display & Brightness
    • Tap Auto-Lock
    • Select Never
    iPad auto lock-1

  4. Confirm a strong internet connection
    • Connect to a strong Wi-Fi signal (recommended: 3 bars or more).
    • Confirm you’re online by opening Safari and loading google.com.
  5. Open Eat App. Keep it open while downloading and syncing.
    ipad initial sync

Sync Issues After the Initial Sync

If your iPad has synced successfully in the past and you’re now experiencing sync issues, try the steps below.

  1. Check iPad storage. Make sure you have enough free storage space.
  2. Confirm a strong internet connection
    • Connect to a strong Wi-Fi signal (recommended: 3 bars or more).
    • Confirm you’re online by opening Safari and loading google.com.
  3. Force quit and reopen Eat App
    1. iPads with a Home button: Double-press the Home button, then swipe up on Eat App to close it.
    2. iPads without a Home button: Swipe up from the bottom and pause midway to open the app switcher, then swipe up on Eat App to close it.
    3. Reopen Eat App.

 

Force Sync (iPad)

If the issue continues, perform a Force Sync:

  1. In Eat App, tap the Wi-Fi icon in the upper-right corner of the screen, and then tap Restaurant Data
    ipad restaurant data
  2. Tap Force Sync, and Yes to confirm.
    ipad force sync
  3. Confirm the status shows:
    • Connection Status: Online
    • Sync Status: Sync up to date