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  2. Troubleshooting

Sync Issues

Initial Sync

If you are attempting to sync your restaurant data on the iPad version of Eat App, please follow the steps below.

 

These steps only apply if you are syncing your restaurant data for the first time on the iPad version of Eat App or if you've recently cleared all iPad data.

 

  1. Make sure you have enough storage space on your iPad.

  2. Plug your iPad into a charger and make sure it's charging.

  3. Turn off the default "Auto-lock" feature to prevent your iPad from going into standby during the sync process. From your iPad settings tap on "Display & Brightness" and then set "Auto-Lock" to "Never".

     

  4. Make sure your iPad is connected to a strong WiFi signal - at least 3 bars.
  5. Make sure the iPad is actually connected to the internet. To test this, we recommend opening the web browser on your iPad and testing to see if google.com loads.

Sync Issues After the Initial Sync

If you are attempting to sync your iPad after you've already synced your restaurant data in the past, follow these steps to help solve the problem.

  1. Make sure you have enough storage space on your iPad.
  2. Make sure your iPad is connected to a strong WiFi signal - at least 3 bars.
  3. Make sure the iPad is actually connected to the internet. To test this, we recommend opening the web browser on your iPad and testing to see if google.com loads.
  4. Force quit Eat App and then reopen it.
    • For iPads with physical buttons: Double tap the home button and swipe up on Eat App to close the application.
    • For iPads without a physical button: Swipe up from the bottom of the iPad to halfway up the screen to display all open apps and then swipe up on Eat App to close the application.
  5. If the previous steps don't help, we recommend clearing the restaurant data stored locally on your device and redoing the initial sync. Head to the settings within Eat App on your iPad and tap on "Clear all data". Then force quit the app and try again.

This will not permanently delete any data for your restaurant - you will just be removing data stored locally on your iPad.