This new feature enables seamless and real-time communication between your restaurant and your guests.
We are excited to announce that our restaurant now offers two-way WhatsApp messaging as part of our communication channels.
How to get started:
Eat App has a built-in WhatsApp messaging suite that allows you to send templated messages to guests without any additional cost.
To start using our two-way WhatsApp messaging service, take the following steps:
Step 1: Sign in to your Eat App account at app.eatapp.co
Step 2: Tap on a current or upcoming reservation to open up the reservation details
Step 3: Click on the WhatsApp message tab / icon
Then, you can easily start to WhatsApp your guests, and they can message you back!
Here’s an example of how the WhatsApp suite works:
Now, let’s take a look at the few benefits that come with two-way WhatsApp messaging.
Benefits of two-way WhatsApp messaging:
Real-time communication:
- Send and receive messages instantly, allowing for quick updates and responses.
- Share booking statuses with guests on the fly, keeping them informed every step of the way.
High open rates:
- Utilize WhatsApp's popularity and high open rates to ensure that your messages are seen by guests promptly.
- Engage with guests effectively, increasing the likelihood of response and interaction.
Two-way communication:
- Enable interactive communication, allowing guests to respond directly to messages for adjustments or inquiries regarding their booking.
- Implement a dynamic and responsive communication environment, improving guest satisfaction.
- Reach guests globally, regardless of their location or network coverage.
- Stay connected with guests even when they are traveling, ensuring continuous communication and support.
- Enjoy a time-effective solution that reduces the need for lengthy phone calls and communication expenses.
- Streamline communication processes, allowing staff to focus on providing exceptional service to guests.
- Deliver personalized messages tailored to each guest's preferences and needs.
- Enable guests to reply instantly, fostering a sense of engagement and responsiveness.
- Enhance the overall guest experience, leading to increased satisfaction, loyalty, and positive reviews.
Key Takeaways
With our new two-way WhatsApp messaging feature, restaurants can now provide a more personalized, efficient, and satisfying communication experience for their valued guests.
Need more information? You can email us on info@eatapp.co