--- title: POS Integration Offline - Restoration Guide description: If you receive an offline notification email, the location has failed to respond to us for 5 minutes.  IMPORTANT! While the location is offline you won't be able to retrieve POS data or perform admin --- [Skip to content](https://restaurant.eatapp.co/migration/knowledge/pos-integration-offline-restoration-guide#main-content) English Show submenu for translations [Can't find what you're looking for?](https://restaurant.eatapp.co/migration/knowledge/kb-tickets/new) [Sign in](https://restaurant.eatapp.co/_hcms/mem/login?redirect_url=https%3A%2F%2Frestaurant.eatapp.co%2Fmigration%2Fknowledge%2Fpos-integration-offline-restoration-guide) ![Eat App Logo - Small.png\]](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20App%20Logo%20-%20Small.png?height=40&name=Eat%20App%20Logo%20-%20Small.png) - [Sample About Page](https://restaurant.eatapp.co/sample-about) - [Sample Contact Page](https://restaurant.eatapp.co/sample-contact) - [Default HubSpot Blog](https://restaurant.eatapp.co/blog) Open main navigation Close main navigation - [Sample About Page](https://restaurant.eatapp.co/sample-about) - [Sample Contact Page](https://restaurant.eatapp.co/sample-contact) - [Default HubSpot Blog](https://restaurant.eatapp.co/blog) - English Show submenu for translations - [Can't find what you're looking for?](https://restaurant.eatapp.co/migration/knowledge/kb-tickets/new) - [Sign in](https://restaurant.eatapp.co/_hcms/mem/login?redirect_url=https%3A%2F%2Frestaurant.eatapp.co%2Fmigration%2Fknowledge%2Fpos-integration-offline-restoration-guide) - restaurant.eatapp.co restaurant.eatapp.co Eat App Knowledgebase - There are no suggestions because the search field is empty. 1. 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While the location is offline you won't be able to retrieve POS data or perform admin tasks on POS, such as map tables.  The most common causes are network disruption at the location or the back of house computer has been restarted. ### Restart Agent Service If the back office server/computer is online and has access to the internet, we recommend restarting the POS Agent service using these steps: 1. Click the **Windows Start** button 2. Click **Run** 3. type in "services.msc" 4. Click **OK** and a new window for Services will open 5. in that window, scroll down until you see the **POS Agent** and **POS Agent Updater** services 6. right-click on **POS Agent** and click **Restart** or **Start** (whichever isn't grayed out) 7. a progress bar will appear, wait until it finishes 8. right-click on **POS Agent** and click **Refresh** 9. in the Status column to the right of **POS Agent,** it should say **Started** 10. right-click on **POS Agent Updater** and click **Restart** or **Start** (whichever isn't grayed out) 11. a progress bar will appear, wait until it finishes 12. right-click on **POS Agent Updater** and click **Refresh** 13. in the **Status** column to the right of **POS Agent Updater,** it should say **Started** #### Contact Support If you cannot restart the agent using the steps above. 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