Unlock the ability to send rich messages with images, maps & buttons to increase the chance that customers read it and interact.
To make sure your automated WhatsApp messaging is enabled and you have claimed your free credit, follow the steps from our article How to enable automated Whatsapp messaging in Eat App?
Once your automated WhatsApp messaging is enabled,
Step 1: In the side navigation panel, go to Messaging and click on Message templates and click on the WhatsApp option to go to the WhatsApp activation page
Step 2 : To create a new template, click on the New template button.
Step 3 : In the new template dialog, click on the dropdown menu for the message type. Here, you can select your preferred message type from a comprehensive list that includes reservation events, waitlist notifications, payment-related updates, and more.
Step 4 : Choose the message type (event) you want to send a whatsapp message to your customer for.
Step 5 : Fill out the details like name of the template, header and message content and you can see the preview of the message as it would appear to your customer on the right.
Once a template is added, it will undergo a review process by WhatsApp, which typically takes up to 2 minutes. During this time, the status of your template will change from "pending" to "in review," and finally to "approved." Please note that you can make updates to a template no more than twice within a 24-hour period.
Adding variables to your message :
You can add variables like restaurant name, restaurant phone, restaurant address, guest name, reservation start time, reservation end time, number of cover, notes etc using the Add variable button to your message heading and message body.
Adding buttons to your message :
In addition to the message body, you can also add buttons to your message so that your customer can perform actions like calling your restaurant phone, modifying the reservation, send a reply to your message or open a promotion page for a special event.
