NAVI — Getting Started Guide

WHAT IS NAVI?

Navi is the AI layer built into Eat App. It connects all of your restaurant's data — reservations, guests, operations, and revenue — and turns it into clear, actionable insights you can act on instantly.

Instead of digging through reports or making decisions on gut feel, Navi surfaces the right information at the right moment: whether you're planning tomorrow's shift, following up with guests, or trying to understand why no-shows are climbing.

NOTE: Navi is included in your Eat App account. Depending on your plan, different Navi features will be available. Contact your account manager or reach out to support@eatapp.co to learn which Navi features are enabled for your venue.

THE 5 FORMS OF NAVI

Navi works across five different surfaces inside Eat App. Each one is designed for a specific moment in your day-to-day operations.

1. NAVI CHAT — Ask Anything

Navi Chat gives you a direct line to your restaurant's data through a simple conversation. Ask questions in plain language and get instant, intelligent answers.

Example questions you can ask:

• Who are my top guests this month?

• What is my no-show rate compared to similar restaurants?

• Which menu items drive the most repeat visits?

• Where are the gaps in my booking schedule this week?

• Which guests prefer outdoor seating?

Navi Chat is available directly inside Eat App, and also through ChatGPT, Claude, and SMS — so you can get answers even when you're away from the dashboard.

2. NAVI INLINE — Intelligence in the Moment

Navi Inline surfaces contextual information directly inside the tools your team already uses — no extra clicks or screens required.

What your team will see:

• Guest preferences are automatically displayed when opening a reservation (e.g. "Prefers window seating")

• Duplicate guest profile alerts with a one-click merge option

• No-show risk flags on high-risk reservations

• Allergy and VIP alerts for arriving guests

• Service anomaly alerts (e.g. late check-in, preferences not yet captured)

Navi Inline helps every member of your team — from hostesses to managers — look more informed and act more confidently, without changing how they work.

3. NAVI DECK — Proactive Action Feed

The Navi Deck is a curated feed of recommended actions, surfaced before problems occur. Think of it as your morning briefing: a short list of the most important things your restaurant should act on today.

Examples of what Navi Deck surfaces:

• Revenue opportunities: "Tomorrow is 30% empty — schedule a campaign?"

• Guest engagement: "120 inactive guests — a re-engagement campaign is ready to send"

• Data hygiene: "2,000 duplicate guest profiles found — approve merge?"

• Risk alerts: "No-show rate above benchmark — consider a payment policy?"

• Service recovery: "4 unanswered Google reviews — suggested replies are ready"

The Navi Deck is designed to be concise and actionable — not a flood of notifications. You'll only see what matters.

4. NAVI HOST — AI Front Desk

Navi Host is an AI-powered agent that handles incoming guest communications on your behalf. It works across WhatsApp, Instagram, Email, and SMS from a single unified inbox.

What Navi Host can do:

• Answer common guest questions instantly (opening hours, menu info, parking, etc.)

• Create, edit, and cancel reservations through conversation

• Escalate complex requests to a human team member seamlessly

• Operate 24/7 so no guest message goes unanswered

This frees up your host team to focus on in-venue guest experiences rather than managing incoming messages.

5. NAVI GUEST — Conversational Booking (B2C)

Navi Guest lets diners book directly through a conversational AI experience. Guests can reserve via WhatsApp, your website chat widget, ChatGPT, or voice — without navigating a traditional booking form.

Key benefits:

• Guests can book at any time, day or night

• Preferences are captured during the booking conversation

• Works across multiple channels guests already use

• Personalized recommendations can be offered during the interaction

GETTING STARTED WITH NAVI

Follow these steps to activate and start using Navi at your restaurant.

STEP 1: Check Your Plan

Navi features are available on select Eat App plans. Before getting started, confirm which Navi features are enabled for your account.

1. Log in to your Eat App dashboard at restaurant.eatapp.co

2. Navigate to Settings > Billing to view your current plan

3. Contact support@eatapp.co or your account manager to enable Navi features if they are not yet active

STEP 2: Enable Navi Chat

Navi Chat is the fastest way to start getting value from Navi. Once enabled, you can ask questions about your restaurant directly inside Eat App.

1. Go to your Eat App dashboard

2. Look for the Navi Chat icon in the navigation bar (speech bubble icon)

3. Click to open the chat panel

4. Type your first question — try: "Who are my top 10 guests this month?"

TIP: You can also access Navi Chat through ChatGPT or Claude using the Eat App MCP integration. See the Integrations section of the Knowledge Base for setup instructions.

STEP 3: Review Your Navi Deck

The Navi Deck appears on your main dashboard and updates automatically based on your restaurant's data.

1. From the dashboard home screen, locate the Navi Deck panel

2. Review the recommended actions listed

3. Click any action card to see the full detail and take action (e.g. approve a merge, schedule a campaign, respond to a review)

4. Dismiss cards that are not relevant to keep your feed clean

STEP 4: Set Up Navi Host (Unified Inbox)

To activate Navi Host and manage all guest communications in one place, you will need to connect your messaging channels.

1. Go to Settings > Integrations in your Eat App dashboard

2. Connect WhatsApp Business, Instagram, and/or Email as applicable

3. Set your escalation preferences (which messages should be handed off to a human team member)

4. Set your AI response tone and any venue-specific FAQs Navi should know

5. Test by sending a message to your connected channel and confirming Navi Host responds

STEP 5: Brief Your Team

Navi Inline works automatically in the background — but your team will get more out of it if they understand what they're seeing.

We recommend a short team briefing covering:

• What the Navi badges and alerts on guest profiles mean

• How to act on no-show risk flags during seating

• How to use the unified inbox if Navi Host is enabled

• Who to contact if they have questions about a Navi suggestion

QUICK WINS TO TRY TODAY

Not sure where to start? Here are five high-impact things you can do with Navi in your first week.

1. Ask Navi Chat about tonight's guests

→ Instantly know who's coming in, their preferences, and any VIP flags before service starts.

2. Check the Navi Deck for duplicate guest profiles

→ Duplicate profiles reduce the quality of all your guest data. Merging them takes one click and improves every future recommendation.

3. Review your no-show rate in Navi Chat

→ Ask: "What is my no-show rate this month compared to last?" to understand trends before they become a bigger issue.

4. Connect one messaging channel to Navi Host

→ Start with WhatsApp or Email. Even a partial setup reduces time your team spends answering repetitive questions.

5. Ask Navi for a re-engagement campaign idea

→ Ask: "Which guests haven't visited in 60 days?" to identify a list ready for outreach.