NAVI — Getting Started Guide

WHAT IS NAVI?

Navi is the AI assistant built into Eat App. Instead of navigating through menus and reports, you talk to Navi in plain language — and Navi gets things done across your reservations, guest profiles, schedule, analytics, and reviews.

Think of Navi as a coworker who knows everything that's happening at your restaurant. Ask it a question. Give it a task. Get an answer instantly.

NOTE: Navi is included in your Eat App account. Which Navi features are active depends on your plan. Contact your account manager or email support@eatapp.co to confirm what's enabled for your venue.

Navi covers the core areas of your daily operations. Here's what's available today.

Reservations

- Create, update, and cancel bookings

- Track walk-ins and no-shows

- Manage table assignments

Guest Profiles

- Look up any guest instantly

- View visit history, spend, and loyalty points

- See preferences, notes, and tags

- Generate an AI summary of any guest profile at a glance

Tags & Categories

- Add and remove tags on guest profiles

- Create new tags (e.g. VIP, Peanut allergy)

- Find guests by tag across your database

Shifts & Scheduling

- Manage shift schedules and seating windows

- Block tables or the full venue for private events

- Set closings for holidays or tasting menus

Analytics & Performance

- Covers, no-shows, and walk-ins by shift

- Breakdown by channel and date range

- POS spend data

Guest Reviews

- Search and browse guest reviews

- Filter by date, rating, or keyword

GETTING STARTED WITH NAVI

1. Open Navi Chat

From your Eat App dashboard, look for the Navi icon in the navigation bar. Click to open the chat panel. Type a question in plain language — no special commands needed.

Try: Who are my top guests this month?

2. Ask about tonight

Before your next service, ask Navi about the upcoming shift. You can ask about confirmed covers, any VIP guests coming in, known preferences, and guests flagged as no-show risks.

Try: Who are my VIP guests tonight?

3. Explore your analytics

Navi can pull performance data across any date range without you opening a single report. Ask about no-show trends, booking volume by channel, or POS spend for a given period.

Try: What was my no-show rate last week?

4. Summarize a guest before they arrive

Open any guest profile and ask Navi to summarize it. You'll get a quick read on their visit history, spending patterns, preferences, and anything else worth knowing — without scrolling through the full profile manually.

Try: Summarize this guest's profile.

QUICK WINS TO TRY TODAY

Navi understands plain language. Here are questions worth asking in your first week.

1. Look up a guest before they arrive

Ask Navi for a guest's full profile — visit history, spend, tags, and preferences — so your team is prepared before service starts.

2. Find guests by tag or preference

Ask: Show me all guests tagged VIP who visited in the last 30 days. Use this to build outreach lists or plan a special service experience.

3. Check no-show trends

Ask: What is my no-show rate this month compared to last month? Catching trends early gives you time to adjust your confirmation or payment policy.

4. Review recent guest feedback

Ask Navi to search your reviews by keyword or date. Useful before a team meeting or when you want to identify recurring feedback themes.

5. Get an instant guest summary

Ask Navi to summarize any guest profile before service. You'll get a clear picture of their history and preferences in seconds — no manual profile reading needed.

6. Block your venue for an event

Ask: Close the restaurant on December 24th for a private event. Navi will handle the closing without you needing to navigate the settings manually.

Need help? Contact us at support@eatapp.co or reach out to your account manager.