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Fully Integrated CRM & Guest Database for Restaurants

Personalized in-the-moment experiences and targeted email marketing - all powered by your guest data

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Centralize your guest data

Eat App centralizes all your guest data in one place. We help you combine booking channels, reservation history, notes, tags, survey results, and spend history from your POS system into a user-friendly, fully integrated, and searchable hospitality CRM. Our CRM allows you to track guest behavior, identify trends, and take action to improve your service.

Eat App empowers you to collect, organize, and utilize your guest data for enhanced hospitality and streamlined operations.

Retain more guests with personalized messaging

Replace Mailchimp, Zoho, Constant Contact, and other restaurant marketing tools with campaigns that are easy to create and directly connected to your guest database. Build high-converting, branded email, SMS and WhatsApp campaigns aimed at boosting guest retention with easy-to-use template builders. See how your campaigns perform and use the results to continuously improve your marketing efforts.

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Rich, actionable guest profiles

Create rich guest profiles that automatically update with visit numbers, total spend, preferences, notes, and tags. You’ll have insight into your guests at all times - enabling personalized experiences and enhancing every touchpoint in the guest journey.

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Drive more revenue with automation

Use built-in automation tools to speed up operations, drive revenue, and improve guest engagement. Boost your online reputation by automating reviews, organizing guests based on their orders, and sending tailored messages to increase loyalty.

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Automatically Collect guest feedback

Gather guest feedback through automated WhatsApp, SMS, and email surveys. Follow up on negative reviews with tailored messages to win back customers and improve satisfaction.

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Benefits of CRM for Restaurants

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Easily find and track VIPs

Keep track of your most loyal customers and keep them coming back for more.

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Chit printer

Print preferences in seconds to instantly and discretely share guest notes with kitchen and servers.

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Build your marketing list

Creating your own marketing list gives you the power to own the customer and reach out on your terms.

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Customize guest tags

Easily tag guests with information that makes sense for your business.

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Increase repeat visits

Using retention tools like personalization and email marketing, get more guests to become loyal customers.

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POS integration

Connect your POS for even more streamlined operations and data tracking.

With Eat App you can easily

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Automate getting Google reviews

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Segment guests based on orders

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Tag guests based on their notes

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Send thank you & follow up emails

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Automate win back emails

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Follow up on bad reviews

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Customize to see the data you need

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And so much more...

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What is restaurant CRM and why is it important?

Discover the importance of restaurant CRM systems in enhancing guest experience and improving restaurant performance.

Read the story

All the tools you need to succeed online

Online-reservations

Online reservations

Generate commission-free bookings, integrate with online channels, and reduce no-shows with advanced reservation tooling.

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Booking-channels

Booking channels

Increase online visibility by plugging your restaurant into the world’s largest booking channels in minutes.

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Table management

Optimize seating, improve guest experiences, and enhance revenue with table management tools that simplify restaurant operations.

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Waitlist

Waitlist

Manage guest wait times efficiently and reduce congestion at the door with an integrated online waitlist suite.

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Marketing

Marketing

Drive loyalty, increase repeat visits and gain exposure with personalized, automated marketing campaigns.

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Reports-&-trends

Reports & trends

Get a detailed insight into your restaurant’s performance and trends. Make data-driven decisions that optimize revenue and efficiency.

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Get started with a powerful restaurant CRM and guest database today

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Drive guest loyalty with powerful restaurant CRM software

Build meaningful relationships, personalize experiences, and grow your business with the best CRM for restaurants.

Why your restaurant needs a CRM

In today's competitive market, understanding your guests is key to success. A restaurant CRM system gives you the tools to track, engage, and delight your customers at every touchpoint.

The benefits of CRM in a restaurant include:

  • Centralized guest profiles with contact details and visit history

  • Personalized communication based on guest preferences

  • Improved guest satisfaction and loyalty

  • Data-driven insights to optimize marketing and service

The right CRM for restaurant businesses turns first-time visitors into loyal regulars.

The best CRM for restaurants: designed for growth

Our restaurant CRM software is built to help you manage guest relationships with ease. Whether you operate a single venue or multiple locations, our solution adapts to your needs.

With our restaurant CRM tool, you can:

  1. Collect and organize guest data in one simple dashboard

  2. Segment customers based on behavior and preferences

  3. Send personalized messages and offers automatically

  4. Track guest visits, reservations, and spending patterns

  5. Gain valuable insights with real-time reports

CRM software for restaurants doesn’t have to be complicated. Our platform is intuitive, efficient, and designed for the food industry.

Boost guest retention with restaurant CRM solutions

Guest loyalty is built on personalized experiences. With our restaurant CRM system, you can easily create tailored interactions that keep guests coming back.

Key features include:

  • Automated birthday and anniversary messages

  • Loyalty rewards and exclusive offers

  • Smart guest segmentation for targeted marketing

  • Integration with reservation and POS systems

The best CRM for food industry businesses makes every guest feel valued and understood.

Benefits of CRM in a restaurant: what you can expect

A well-implemented CRM for restaurant operations delivers measurable results. Here’s how your business can benefit:

  • Higher guest retention rates

  • Increased repeat visits and revenue

  • Deeper understanding of customer preferences

  • More effective marketing campaigns

  • Better operational efficiency

Restaurant customer relationship management is no longer optional—it’s essential for staying competitive.

Why choose our restaurant CRM software?

Choosing the right restaurant CRM solutions can feel overwhelming. Our system is built specifically for restaurants, with features designed to simplify operations and maximize guest satisfaction.

With our restaurant CRM software, you get:

  • A platform tailored to your business size and type

  • Easy integration with your existing tools

  • Scalable solutions for growing businesses

  • Industry-leading support and onboarding

We help restaurants of all sizes turn guest data into real relationships, and real results.

Frequently Ask Questions (FAQ)

Frequently Ask Questions

What is restaurant CRM software and why do I need it?

Restaurant CRM software helps you manage guest relationships, preferences, and dining history. It’s designed specifically for restaurants to personalize experiences, automate marketing, and encourage repeat visits.

How is a restaurant CRM different from standard CRM systems?

Restaurant CRMs are tailored to the food service industry. They integrate with your POS system, reservations, and online ordering, tracking guest preferences, allergies, and visit patterns, unlike standard CRMs that focus on sales pipelines.

What key features should I look for in restaurant CRM software?

Look for guest profile management, reservation tracking, automated marketing, table management, loyalty program integration, and analytics. It should handle walk-ins, reservations, and provide insights for data-driven decisions.

How can a restaurant CRM increase my revenue?

A CRM boosts revenue by identifying valuable guests, enabling targeted marketing, reducing no-shows with reminders, and increasing check sizes with upsell recommendations. It also tracks promotion success to refine strategies.

Is it difficult to train my staff to use a CRM for restaurants?

No, it's not difficult to train staff with modern CRM systems like Eat App. Staff can quickly learn to manage guest info, reservations, and dining histories. We also provide training support to maximize system benefits.

How does restaurant CRM software handle guest data security?

Our CRM uses strong encryption, complies with security regulations, and offers multi-level user permissions. We provide regular backups, monitor the system continuously, and ensure guest data is always protected

How can CRM platforms boost customer loyalty for restaurants?

A CRM helps boost customer loyalty by tracking visits and rewarding frequent patrons. You can:

  • Track visits: Identify loyal customers and reward them with points, vouchers, or discounts.

  • Award based on spend: Track lifetime reservation spend and offer benefits for high spenders.

  • Create loyalty tiers: Segment customers into tiers for better rewards as they engage more.

  • Automate campaigns: Use CRMs like Eat App to set up automated campaigns that upgrade tiers based on spend, visits, and frequency.

This helps drive repeat visits and strengthen customer relationships.

Empowering restaurants, one table at a time Discover seamless dining with Eat App

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