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Introducing Automated Guest Surveys - the new, streamlined way of gathering guest feedback

January 20, 2021 2 min
Director of Marketing at Eat App
Reviewed by
Co-founder and CEO of Eat App

We're excited to announce Eat App's latest CRM feature - Guest Reviews

Surveys that don't need any extra work - Eat App's new guest review feature enables you to collect important feedback from diners by connecting your surveys directly to your reservation system. This automated guest review system sends diners a quick survey email encouraging them to rate their experience at your restaurant within 12 hours of their reservation completion. It's is a highly effective way of improving your guest experience and tracking your restaurant's performance without the added hassle of pen and paper surveys.

Furthermore, these post-dining reviews do not interrupt the customer's dining experience at the restaurant - making it easier for diners to fill it out in their own time. Automated Guest Reviews are a great new addition to your CRM toolbox.

>> Learn how to make the most out of your management system

eat app guest review

What makes Eat App's guest reviews better?

Guest surveys are mostly available through third-party software and are not connected to a restaurant reservation system, making it difficult for restaurants to connect and keep a record of the data. Eat App' guest surveys, however, come integrated within our reservation and table management platform, helping you automatically collect feedback from your guests after their dining experience. This means you don't lose any important data, as the system automatically gathers all the reviews in one place without you having to lift a finger.

To top that, the system's extensive reporting capabilities help you keep track of your restaurant's performance and make data-backed decisions to improve customer experience with various dynamic reports ranging from daily review digest emails to advanced reports that help you understand your guests better by taking an in-depth look into what they have to say about their dining experience.

Automated guest reviews are perfect for understanding your guests' needs better.

Once you set up your automated guest reviews, you'll be able to

  • Gather feedback through an automated email requesting your guests to rate and review their experience
  • Access & edit the survey questions
  • Receive daily review emails
  • View every review attached to a customer under their guest profile
  • Review overall ratings through advanced review reports

Stay informed at all times

Eat App's review system is designed to help you keep track of your restaurant's performance at all times so that nothing slips through the cracks.

  • Review individual guest reviews to ensure every guest has a good experience and reach out to unsatisfied customers to build a strong customer relationship
  • Use the daily review report email to track your restaurant's daily performance and take actionable decisions in your daily team meetings
  • Track your restaurant's performance through the review section in advanced guest reports
  • Share and highlight positive feedback with your staff

guest review daily report

Guest management is now even better with Eat App

Your restaurant's guest management is now in better hands with Eat App's extensive CRM suite connected directly to your table and reservation management system that offers you:

  • Rich guest profiles
  • Advanced customer segmentation
  • Automated tagging
  • Personalized guest messaging
  • Phone integration

With automated guest reviews added to the list helping you gather crucial guest data, Eat App's guest management tools enable you to understand your diners better and provide them with a great guest experience in an effective and efficient manner.

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Director of Marketing at Eat App

For the past 7+ years Ryan has been focused on helping restaurants succeed with digital marketing and front-of-house operations. He is Director Marketing at Eat App.

Reviewed by

Nezar Kadhem

Nezar Kadhem

Co-founder and CEO of Eat App

He is a regular speaker and panelist at industry events, contributing on topics such as digital transformation in the hospitality industry, revenue channel optimization and dine-in experience.

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