We're happy to announce Eat App's integration with Spades; a digital payment solution that allows customers to pay at table with a QR code before leaving.
Key Takeaways
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Hospitality is a term often used in the food service world.
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Well-rounded establishments will be equally focused on delivering excellent service.
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The global hospitality market experienced a growth of 7.0% in 2023.
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Understand what hospitality is, its importance, and how to implement it in your operations.
Introduction
"We are excited to partner with Spades to provide a quick and easy pay-at-table solution for restaurants. Our platform has always focused on improving the guest experience for diners, and now we can offer even more value by integrating with Spades to provide customers with a seamless digital payment solution," said Eat App CEO and Co-founder, Nezar Kadhem.
With the Spades and Eat App integration, the benefits for restaurants are endless. Customers can now significantly improve a venue's capacity to increase tips and overall revenue. This means with the latest collaboration, guests can tip their waiters swiftly and easily; essentially helping to triple your servers' tips.
"By streamlining the tipping process, enhancing the customer experience, and leveraging data-driven insights, venues can attract and retain loyal customers, ultimately leading to business growth and success," said Joseph, Product Director at Eat App.
Benefits for restaurants
The other multitude of benefits restaurants will get to experience through the integration include:
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Improving the guest experience and receiving more 5-star reviews: Combining Spades and Eat App creates a seamless experience for customers from booking a table to leaving a tip. This results in satisfied customers who are more likely to return and recommend the restaurant to others, leading to more 5-star reviews.
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Creating a faster guest database expansion that results in more loyal customers: The analytics capabilities of Eat App, when combined with Spades, provide insightful information on customer behavior, tipping patterns, and server performance. Restaurant owners can use this data to make data-driven decisions about marketing and re-engagement messaging, ultimately leading to more loyal customers.
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Incentivizing staff performance that leads to a better guest experience: Real-time tip tracking made possible by the integration of Spades and Eat App incentivizes employees to provide excellent customer service. The staff is encouraged to go above and beyond in their service as they can directly observe how their efforts affect their pay through their tips.
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Integrating with social media for increased visibility: Spades' social media integration feature allows satisfied customers to promote their positive experiences on online forums, boosting the visibility of the restaurant and attracting more visitors. This increased exposure may lead to more customers and, ultimately, more tips.
>>>> Want to know how to activate the integration? View our step-by-step guide here.
The integration of Spades and Eat App is currently available for restaurants worldwide. For more information, reach out to our team today.
Conclusion
Through the integration, restaurants can now improve their capacity to maximize tips and overall revenue. Venues can also attract and keep loyal consumers by simplifying the payment process, improving the customer experience, and utilizing data-driven insights, ultimately resulting in business development and profitability.
About Spades
Spades is a digital payment solution that offers customers a solution to pay for their orders at the table before leaving and tip servers directly through their smartphones. Spades guarantee a flawless tipping experience for both consumers and employees by doing away with the need for cash. A review of the table option is also provided in the solution.
About Eat App
Eat App is renowned for assisting restaurants in saving hundreds of hours each month through host stand optimization and automation, as well as for helping businesses better understand their consumers through data, which in turn helps them foster greater customer loyalty. Leading companies like Radisson, The Four Seasons, The Ritz-Carlton, The Maine Group, and Emaar Hospitality Group are among Eat App's clients.