--- title: How to Understand Your Venue Better From Your Reviews description: This powerful tool gives you a comprehensive overview of your venue's performance, broken down by food, service, ambiance, and overall rating. image: https://restaurant.eatapp.co/hubfs/Eat%20(28)%20(1)-1.webp --- [![Eat App Logo](https://restaurant.eatapp.co/hubfs/Eatapp-2023/Landing-page/eat-app-logo.svg)](https://restaurant.eatapp.co) [Log in](https://admin.eatapp.co/sign_in) - Product Product Features - [![Online reservations](https://restaurant.eatapp.co/hubfs/EAtapp-2022/images/2023-updated-home/menu-icons/bx_globe.svg) Online Reservations](https://restaurant.eatapp.co/restaurant-reservation-software) - [![Powered by AI](https://restaurant.eatapp.co/hubfs/Powered%20by%20AI.svg) AI Powered](https://restaurant.eatapp.co/ai-restaurant-software) - [![Booking channels](https://restaurant.eatapp.co/hubfs/EAtapp-2022/images/2023-updated-home/menu-icons/Vector.svg) Booking Channels](https://restaurant.eatapp.co/booking-channels) - 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Customers Customers Eat App for - [![Restaurants Image](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/Restaurants%20Image.webp?width=400&height=202&name=Restaurants%20Image.webp) ![For restaurants](https://restaurant.eatapp.co/hubfs/fluent_food-24-regular-1.svg) Restaurants](https://restaurant.eatapp.co/software-for-restaurants) - [![Enterprise Image](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/Enterprise%20Image.webp?width=400&height=202&name=Enterprise%20Image.webp) ![Enterprise](https://restaurant.eatapp.co/hubfs/ri_hotel-line.svg) Enterprise](https://restaurant.eatapp.co/for-hospitality-groups) - [![Hospitality Image](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/Hospitality%20Image.webp?width=400&height=202&name=Hospitality%20Image.webp) ![Hospitality groups](https://restaurant.eatapp.co/hubfs/ri_community-line.svg) Hospitality Groups](https://restaurant.eatapp.co/for-hospitality-groups) - [![Cafes](https://restaurant.eatapp.co/hubfs/Coffee-1.svg) Cafes](https://restaurant.eatapp.co/software-for-cafes) - 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a.. ![case-studies-icon](https://restaurant.eatapp.co/hubfs/Eatapp-2025/home/case-studies-icon.svg) ### [Providing guests with seamless online booking options](https://restaurant.eatapp.co/blog/providing-guests-with-a-seamless-online-booking-option-and-improving-guest-loyalty) Our latest case study takes a look at not one but two exquisite... [Enterprise sales ![green-arrow](https://restaurant.eatapp.co/hubfs/Eatapp-2025/images/green-arrow.svg)](https://restaurant.eatapp.co/for-hospitality-groups) [Request demo ![green-arrow](https://restaurant.eatapp.co/hubfs/Eatapp-2025/images/green-arrow.svg)](https://restaurant.eatapp.co/cs/c/?cta_guid=68ca4857-91b1-4db2-824c-4376712a3271&signature=AAH58kEI6d6HW7QesiG7NRf_zGKfpw00dg&utm_referrer=https%3A%2F%2Fapp.hubspot.com%2F&portal_id=3390327&pageId=134702448477&placement_guid=4061114a-c5d0-48e7-a157-a53b2b49732c&click=bdaa4274-956d-45f7-84e0-ee74382ad6de&redirect_url=APefjpHhhS1kTetesBqywNwoHrwbNq-GZOVIXw67IxzkRCvnoRl3bd7B1Qxpua2engDEnPHo4PggEFIL2UlBJ6aT2TsHwO-9Bxk6n8HujPjU2UG2YkaB0CdQOYISHC_ZDgMcLJafABw-_vEAhqZpFX8Wk11SlL41AEuAfrzIWNvuhdY0KgiYtzy2QHcwOaWsm5ArVWyEoChVD2FYdWQgq990hg_BIk9HYRMCzEzbSl-ko4AH7xwIw2JWN_ZMFCyn0WRUqxq4-p6XDZ4Ie-c73i1rfUEEqtIU7g&hsutk=f119a48eaaca834954aba37a26f03d71&canon=https%3A%2F%2Frestaurant.eatapp.co%2F&ts=1758189673927&__hstc=45788219.f119a48eaaca834954aba37a26f03d71.1758094528211.1758094528211.1758094528211.1) - [Pricing](https://restaurant.eatapp.co/pricing) Pricing - [How it works?](https://restaurant.eatapp.co/demo) How it works? - Resources Resources Learn - [![Eat App Blog](https://restaurant.eatapp.co/hubfs/EAtapp-2022/images/2023-updated-home/menu-icons/Vector%20(2).svg) Blogs](https://restaurant.eatapp.co/blog) - [![How to guides](https://restaurant.eatapp.co/hubfs/EAtapp-2022/images/2023-updated-home/menu-icons/Group.svg) Guides & Tools](https://restaurant.eatapp.co/resources-and-guides) - [![Help center](https://restaurant.eatapp.co/hubfs/EAtapp-2022/images/2023-updated-home/menu-icons/Vector%20(3).svg) Help Center](https://restaurant.eatapp.co/knowledge) - [![case-studies](https://restaurant.eatapp.co/hubfs/Eatapp-2025/images/case-studies.svg) Case Studies](https://restaurant.eatapp.co/blog/topic/case-studies) - [![Ai Prompt guide Brand icon](https://restaurant.eatapp.co/hubfs/Ai%20Prompt%20guide%20Brand%20icon.svg) AI Prompt Guides](https://restaurant.eatapp.co/ai-restaurant-guides) - [![become a partner](https://restaurant.eatapp.co/hubfs/Eatapp-2025/icons/become%20a%20partner.svg) Become a partner](https://restaurant.eatapp.co/become-a-partner-eat-app) Featured blogs [View all](https://restaurant.eatapp.co/blog) [![](https://restaurant.eatapp.co/hs-fs/hubfs/image%20(16).png?width=200&name=image%20(16).png)](https://restaurant.eatapp.co/blog/eat-app-supy-integration-smarter-restaurant-decisions-with-ai) ### [Introducing the Eat App × Supy Integration:...](https://restaurant.eatapp.co/blog/eat-app-supy-integration-smarter-restaurant-decisions-with-ai) Restaurants collect valuable data every day from reservations and... [![](https://restaurant.eatapp.co/hs-fs/hubfs/image%20(15).png?width=200&name=image%20(15).png)](https://restaurant.eatapp.co/blog/eat-app-myautobot-voice-ai-integration) ### [Introducing the Eat App × MyAutobot Voice AI...](https://restaurant.eatapp.co/blog/eat-app-myautobot-voice-ai-integration) Your restaurant phone handles much more than reservations. Guests... AI prompt guides [View all](https://restaurant.eatapp.co/resources-and-guides) ![TripAdvisor & More Bookings (1)-1](https://restaurant.eatapp.co/hs-fs/hubfs/TripAdvisor%20%26%20More%20Bookings%20(1)-1.png?width=1812&height=1072&name=TripAdvisor%20%26%20More%20Bookings%20(1)-1.png) ### [Customer Acquisition Strategy eBook](https://restaurant.eatapp.co/free-customer-acquisition-guide-for-restaurants) How to get more guests online and triple your restaurant revenue. ![Google Bookings (1)-2](https://restaurant.eatapp.co/hs-fs/hubfs/Google%20Bookings%20(1)-2.png?width=1812&height=1072&name=Google%20Bookings%20(1)-2.png) ### [Set Up Google Reservations](https://restaurant.eatapp.co/restaurant-google-my-business-optimization-ebook) Receive bookings from millions of potential diners searching your restaurant on Google. Featured blogs [View all](https://restaurant.eatapp.co/blog) [![](https://restaurant.eatapp.co/hs-fs/hubfs/image%20(16).png?width=200&name=image%20(16).png)](https://restaurant.eatapp.co/blog/eat-app-supy-integration-smarter-restaurant-decisions-with-ai) ### [Introducing the Eat App × Supy Integration:...](https://restaurant.eatapp.co/blog/eat-app-supy-integration-smarter-restaurant-decisions-with-ai) Restaurants collect valuable data every day from reservations and... [![](https://restaurant.eatapp.co/hs-fs/hubfs/image%20(15).png?width=200&name=image%20(15).png)](https://restaurant.eatapp.co/blog/eat-app-myautobot-voice-ai-integration) ### [Introducing the Eat App × MyAutobot Voice AI...](https://restaurant.eatapp.co/blog/eat-app-myautobot-voice-ai-integration) Your restaurant phone handles much more than reservations. Guests... [![service charge](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20(57)%20(1)-1.webp?width=200&name=Eat%20(57)%20(1)-1.webp)](https://restaurant.eatapp.co/blog/what-is-service-charge) ### [What Is Service Charge? The 2026 Guide for...](https://restaurant.eatapp.co/blog/what-is-service-charge) Six people, one long table, a $180 tab. The check lands and the... [![](https://restaurant.eatapp.co/hs-fs/hubfs/image%20(14).png?width=200&name=image%20(14).png)](https://restaurant.eatapp.co/blog/eat-app-mews-integration) ### [Introducing the Eat App × Mews Integration](https://restaurant.eatapp.co/blog/eat-app-mews-integration) Hotels are increasingly looking for technology that connects the... Featured guides & tools [View all](https://restaurant.eatapp.co/resources-and-guides) ![TripAdvisor & More Bookings (1)-1](https://restaurant.eatapp.co/hs-fs/hubfs/TripAdvisor%20%26%20More%20Bookings%20(1)-1.png?width=200&name=TripAdvisor%20%26%20More%20Bookings%20(1)-1.png) ### [Customer Acquisition Strategy eBook](https://restaurant.eatapp.co/free-customer-acquisition-guide-for-restaurants) How to get more guests online and triple your restaurant revenue. ![Google Bookings (1)-2](https://restaurant.eatapp.co/hs-fs/hubfs/Google%20Bookings%20(1)-2.png?width=200&name=Google%20Bookings%20(1)-2.png) ### [Set Up Google Reservations](https://restaurant.eatapp.co/restaurant-google-my-business-optimization-ebook) Receive bookings from millions of potential diners searching your restaurant on Google. ![Instagram Bookings (1)-1](https://restaurant.eatapp.co/hs-fs/hubfs/Instagram%20Bookings%20(1)-1.png?width=200&name=Instagram%20Bookings%20(1)-1.png) ### Instagram Booking Widget Checklist Activate your “Book now” button and allows diners to book from your IG profile. ![Facebook Integration Rectangle (1)-1-png](https://restaurant.eatapp.co/hs-fs/hubfs/Facebook%20Integration%20Rectangle%20(1)-1-png.webp?width=200&name=Facebook%20Integration%20Rectangle%20(1)-1-png.webp) ### [Turn Your Social Media Followers Into Guests](https://restaurant.eatapp.co/turn-social-media-followers-into-customers) This eBook guides you through social media integrations and how you can convert... Featured help articles [View all](https://restaurant.eatapp.co/knowledge) ![Eat App Overview](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/Eat%20App%20Overview.webp?width=200&name=Eat%20App%20Overview.webp) ### [Eat App Overview](https://restaurant.eatapp.co/knowledge/eat-app-overview) Overview of Eat App and our products ![Get Started](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/Get%20Started.webp?width=200&name=Get%20Started.webp) ### [Getting Started](https://restaurant.eatapp.co/knowledge/getting-started) How to set up your restaurant ![Featured Guides](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/Featured%20Guides.webp?width=200&name=Featured%20Guides.webp) ### [Feature Guides](https://restaurant.eatapp.co/knowledge/feature-guides) Detailed run-down of all our features ![FAQs](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/FAQs.webp?width=200&name=FAQs.webp) ### [FAQs](https://restaurant.eatapp.co/knowledge/faqs) We answer your burning questions Featured case studies [View all](https://restaurant.eatapp.co/blog/topic/case-studies) ![Image uploaded from iOS-8-1](https://restaurant.eatapp.co/hs-fs/hubfs/Image%20uploaded%20from%20iOS-8-1.webp?width=200&name=Image%20uploaded%20from%20iOS-8-1.webp) ### [Case Study: Moving from Pen and Paper..](https://restaurant.eatapp.co/blog/moving-pen-paper-to-reservation-software) Our latest case study takes a look at Bombay Bungalow - a newly re-branded... ![la-perle--jpeg](https://restaurant.eatapp.co/hs-fs/hubfs/la-perle--jpeg.jpeg?width=200&name=la-perle--jpeg.jpeg) ### [Case Study: Providing guests with..](https://restaurant.eatapp.co/blog/providing-guests-with-a-seamless-online-booking-option-and-improving-guest-loyalty) Our latest case study takes a look at not one but two exquisite restaurants.. ![Ula\_hero\_small-scaled](https://restaurant.eatapp.co/hs-fs/hubfs/Ula_hero_small-scaled.webp?width=200&name=Ula_hero_small-scaled.webp) ### [Case Study: Putting Your Staff First](https://restaurant.eatapp.co/blog/case-study-putting-your-staff-first) Our latest case study takes a look at Dubai's most awarded F&B group, Solutions.. ![download (1)](https://restaurant.eatapp.co/hs-fs/hubfs/download%20(1).webp?width=200&name=download%20(1).webp) ### [Case Study: Managing Large Restaurant Venues](https://restaurant.eatapp.co/blog/case-study-managing-a-large-restaurant-venue) Our latest case study takes a look at La Cuadra de Salvador, an exclusive..   Featured AI prompt guides [View all](https://restaurant.eatapp.co/ai-restaurant-guides) ![Eat (34) (1)-2](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20(34)%20(1)-2.webp?width=200&name=Eat%20(34)%20(1)-2.webp) ### [Simplify your Restaurant Operations with AI](https://restaurant.eatapp.co/free-ai-operations-guide) Say hello to time spent driving revenue, improving operations.. ![Eat (18) (1)-2](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20(18)%20(1)-2.webp?width=200&name=Eat%20(18)%20(1)-2.webp) ### [Create Responses to Guest Feedback](https://restaurant.eatapp.co/ai-guestfeedback-guide) Respond thoughtfully to reviews to show appreciation, address concerns.. ![Fine-Dining-Restaurant-Menu-Design-1](https://restaurant.eatapp.co/hs-fs/hubfs/Fine-Dining-Restaurant-Menu-Design-1.png?width=200&name=Fine-Dining-Restaurant-Menu-Design-1.png) ### [Create the Ultimate Restaurant Menu with AI](https://restaurant.eatapp.co/ai-menu-guide) Design a menu that’s not only visually appealing but also tailored to your.. Become A Partner [View all](https://restaurant.eatapp.co/become-a-partner-eat-app) ![become-a-partner](https://restaurant.eatapp.co/hs-fs/hubfs/Eatapp-2025/home/become-a-partner.png?width=200&name=become-a-partner.png) ### [Become a Partner](https://restaurant.eatapp.co/become-a-partner-eat-app) Boost Revenue with Eat App partner ![integration](https://restaurant.eatapp.co/hs-fs/hubfs/integration.png?width=200&name=integration.png) ### [Integrations](https://eatapp.co/integrations) Boost Revenue with Eat App integrations [Enterprise sales ![green-arrow](https://restaurant.eatapp.co/hubfs/Eatapp-2025/images/green-arrow.svg)](https://restaurant.eatapp.co/for-hospitality-groups) [Request demo ![green-arrow](https://restaurant.eatapp.co/hubfs/Eatapp-2025/images/green-arrow.svg)](https://restaurant.eatapp.co/cs/c/?cta_guid=68ca4857-91b1-4db2-824c-4376712a3271&signature=AAH58kEI6d6HW7QesiG7NRf_zGKfpw00dg&utm_referrer=https%3A%2F%2Fapp.hubspot.com%2F&portal_id=3390327&pageId=134702448477&placement_guid=4061114a-c5d0-48e7-a157-a53b2b49732c&click=bdaa4274-956d-45f7-84e0-ee74382ad6de&redirect_url=APefjpHhhS1kTetesBqywNwoHrwbNq-GZOVIXw67IxzkRCvnoRl3bd7B1Qxpua2engDEnPHo4PggEFIL2UlBJ6aT2TsHwO-9Bxk6n8HujPjU2UG2YkaB0CdQOYISHC_ZDgMcLJafABw-_vEAhqZpFX8Wk11SlL41AEuAfrzIWNvuhdY0KgiYtzy2QHcwOaWsm5ArVWyEoChVD2FYdWQgq990hg_BIk9HYRMCzEzbSl-ko4AH7xwIw2JWN_ZMFCyn0WRUqxq4-p6XDZ4Ie-c73i1rfUEEqtIU7g&hsutk=f119a48eaaca834954aba37a26f03d71&canon=https%3A%2F%2Frestaurant.eatapp.co%2F&ts=1758189673927&__hstc=45788219.f119a48eaaca834954aba37a26f03d71.1758094528211.1758094528211.1758094528211.1) [Log in](https://admin.eatapp.co/sign_in) [![Request Demo](https://no-cache.hubspot.com/cta/default/3390327/4061114a-c5d0-48e7-a157-a53b2b49732c.png)](https://cta-redirect.hubspot.com/cta/redirect/3390327/4061114a-c5d0-48e7-a157-a53b2b49732c) [![Try for free](https://no-cache.hubspot.com/cta/default/3390327/58270d17-5d39-4474-8a2e-f9d7891343cc.png)](https://cta-redirect.hubspot.com/cta/redirect/3390327/58270d17-5d39-4474-8a2e-f9d7891343cc) ,h3 [All blogs](https://restaurant.eatapp.co/blog)![arrow](https://restaurant.eatapp.co/hs-fs/hubfs/eatapp-2024/images/social-icon/arrow.png?width=8&height=12&name=arrow.png) [Guest Experience](https://restaurant.eatapp.co/blog/topic/guest-experience) # How to Understand Your Venue Better From Your Reviews Published: September 14, 2023 3 min Author [![Elana Kroon](https://restaurant.eatapp.co/hs-fs/hubfs/Elana%20Kroon%20Eat%20App.webp?width=46&height=46&name=Elana%20Kroon%20Eat%20App.webp)](https://restaurant.eatapp.co/blog/author/elana-kroon) [Elana Kroon](https://restaurant.eatapp.co/blog/author/elana-kroon) Senior Restaurant Specialist at Eat App Reviewed by [![Nezar Kadhem](https://restaurant.eatapp.co/hs-fs/hubfs/Nezar%20Kadhem.webp?width=512&height=512&name=Nezar%20Kadhem.webp)](https://restaurant.eatapp.co/blog/author/nezar-kadhem) [Nezar Kadhem](https://restaurant.eatapp.co/blog/author/nezar-kadhem) Co-founder and CEO of Eat App [![facebook](https://restaurant.eatapp.co/hubfs/eatapp-2024/images/social-icon/facebook.svg)](https://www.facebook.com/sharer/sharer.php?u=https://restaurant.eatapp.co/blog/how-to-understand-your-venue-better-from-your-reviews) [![linkedIn](https://restaurant.eatapp.co/hubfs/eatapp-2024/images/social-icon/linkdin.svg)](http://www.linkedin.com/shareArticle?mini=true&url=https://restaurant.eatapp.co/blog/how-to-understand-your-venue-better-from-your-reviews&title=How%20to%20Understand%20Your%20Venue%20Better%20From%20Your%20Reviews) [![whatsapp](https://restaurant.eatapp.co/hubfs/eatapp-2024/images/social-icon/watsapp.svg)](https://api.whatsapp.com/send?text=How%20to%20Understand%20Your%20Venue%20Better%20From%20Your%20Reviews:%20https://restaurant.eatapp.co/blog/how-to-understand-your-venue-better-from-your-reviews) [![twiter](https://restaurant.eatapp.co/hubfs/eatapp-2024/images/social-icon/twitter.svg)](https://twitter.com/intent/tweet?url=https://restaurant.eatapp.co/blog/how-to-understand-your-venue-better-from-your-reviews&text=How%20to%20Understand%20Your%20Venue%20Better%20From%20Your%20Reviews) Author [![Elana Kroon](https://restaurant.eatapp.co/hs-fs/hubfs/Elana%20Kroon%20Eat%20App.webp?width=46&height=46&name=Elana%20Kroon%20Eat%20App.webp)](https://restaurant.eatapp.co/blog/author/elana-kroon) [Elana Kroon](https://restaurant.eatapp.co/blog/author/elana-kroon) Senior Restaurant Specialist at Eat App Reviewed by [![Nezar Kadhem](https://restaurant.eatapp.co/hs-fs/hubfs/Nezar%20Kadhem.webp?width=512&height=512&name=Nezar%20Kadhem.webp)](https://restaurant.eatapp.co/blog/author/nezar-kadhem) [Nezar Kadhem](https://restaurant.eatapp.co/blog/author/nezar-kadhem) Co-founder and CEO of Eat App [Restaurant reviews](https://restaurant.eatapp.co/blog/how-to-manage-your-reviews-in-one-place) are a valuable source of feedback from your customers. They can tell you what you're doing well, and where you can improve. But with so many reviews to sift through, it can be tough to know where to start. That's where the Eat App ratings and review dashboard comes in. This powerful tool comprehensively overviews your venue's performance, broken down by food, service, ambience, and overall rating. [\>\>\> Want to know more about this feature? Request a demo today! ](https://restaurant.eatapp.co/schedule-free-eat-app-consultation) ![Eat (27) (2) (1)](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20(27)%20(2)%20(1).webp?width=800&height=450&name=Eat%20(27)%20(2)%20(1).webp) ## Benefits of Eat App ratings and review dashboard - **See reviews broken down by key areas.** This allows you to identify areas where you're excelling and areas where you need to make improvements. - **Interview negative feedback to resolve bad experiences faster.** By understanding customers' specific complaints, you can take steps to address them quickly and effectively. - **Match reviews against reservations to see trends or reach out to detractors.** This can help you identify specific customers with a negative experience, and reach out to them directly to resolve the issue. - **Receive notifications about 1-star reviews.** This allows you to take immediate action to address any major concerns that customers may have. - **Collect reviews as soon as a customer pays at the table.** This helps you get feedback from customers while their experience is still fresh in their minds. - **[The Review at Table Suite](https://restaurant.eatapp.co/blog/how-to-get-more-positive-reviews-on-google) only sends high-rating guests to Google:** This means that you can be confident that the reviews you receive through the Eat App Review at Table Suite are from customers who had a positive experience at your restaurant.  [\>\>\> Discover more about the Review at Table feature here.](https://restaurant.eatapp.co/blog/how-to-get-more-positive-reviews-on-google)  - **5-star reviews get your restaurant ranked higher on Google:** This means that the more 5-star reviews you have, the higher your restaurant will rank in Google search results. This can lead to more people finding and visiting your restaurant. - **Surrounding websites use Google reviews to rank on their sites as well:** This can create a network effect, where your ranking on one website leads to a higher ranking on other websites. [Related content: How to manage your reviews in one place. ](https://restaurant.eatapp.co/blog/how-to-manage-your-reviews-in-one-place) ## How to use the dashboard to better understand your venue 1. [Sign up or log in](https://app.eatapp.co/) to your Eat App account. 2. Go to "Advanced Reports." 3. Click on "Guest Reviews." This will take you to your complete guest review dashboard. Here, you'll see your venue's overall rating, as well as your ratings for food, service, ambience, and total reviews. ![Screenshot 2023-09-14 at 09.18.44 (1) (1)](https://restaurant.eatapp.co/hs-fs/hubfs/Screenshot%202023-09-14%20at%2009.18.44%20(1)%20(1).webp?width=538&height=150&name=Screenshot%202023-09-14%20at%2009.18.44%20(1)%20(1).webp) You can also filter your reviews by date range, customer type, and more. This allows you to drill down into specific areas of your business and see how you're performing over time. [\>\>\> Want to know more about this feature? Request a demo today! ](https://restaurant.eatapp.co/schedule-free-eat-app-consultation) Here are some specific ways you can use the Eat App ratings and review dashboard to better understand your venue: - **Identify areas where you're excelling.** Look for reviews that give you high ratings for specific aspects of your business, such as your food, service, or ambience. These are the areas where you're doing well, and you can continue to focus on them. - **Identify areas where you can improve.** Look for reviews that give you low ratings for specific aspects of your business. These are the areas where you need to make improvements. - **See how your ratings are trending over time.** Are your ratings for food, service, and ambiance improving or declining? This can give you insights into how your business is performing overall. - **Match reviews against reservations to see trends.** For example, are you getting more negative reviews from customers who booked a table through a third-party platform? If so, this could indicate that there's a problem with your online booking system. - **Reach out to detractors.** If you see a pattern of negative reviews for a specific aspect of your business, you can reach out to those customers directly to resolve the issue. ## Takeaways: The [Eat App](https://eatapp.co/) ratings and review dashboard is a powerful tool that can help you better understand your venue and improve your customer experience. By using this tool, you can identify areas where you're excelling, areas where you can improve, and trends in your ratings over time.[![Looking for a way to get more reservations? Get started with our powerful reservation system. Try it For Free](https://no-cache.hubspot.com/cta/default/3390327/10e7690a-f2e7-405e-ad31-72c9d67d4a9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3390327/10e7690a-f2e7-405e-ad31-72c9d67d4a9e)   ## FAQs #### Frequently Ask Questions Why are reviews important? Reviews are important because they can help you understand what your customers think of your venue. They can also help you identify areas where you can improve. How can I use the Eat App ratings and review dashboard to improve my customer experience? You can use the Eat App ratings and review dashboard to identify areas where you're excelling, areas where you can improve, and trends in your ratings over time. Once you've identified these areas, you can take steps to address them. How can I get more positive reviews? There are a number of things you can do to get more positive reviews, such as providing excellent customer service, serving delicious food, and creating a welcoming atmosphere. You can also encourage your customers to leave reviews by asking them at the end of their meal. By using the Eat App ratings and review dashboard, you can better understand your venue and improve your customer experience. This can lead to more positive reviews, which can help you attract new customers and grow your business. Contents [Try Eat App](https://admin.eatapp.co/sign_up?utm_source=Blog&utm_medium=Sidebar&utm_campaign=restaurant.eatapp.co&utm_content=how-to-understand-your-venue-better-from-your-reviews) ![How to understand your venue with reviews](https://restaurant.eatapp.co/hs-fs/hubfs/Eat%20(28)%20(1)-1.webp?width=670&height=440&name=Eat%20(28)%20(1)-1.webp) Author [![Elana Kroon](https://restaurant.eatapp.co/hs-fs/hubfs/Elana%20Kroon%20Eat%20App.webp?width=46&height=46&name=Elana%20Kroon%20Eat%20App.webp)](https://restaurant.eatapp.co/blog/author/elana-kroon) [Elana Kroon](https://restaurant.eatapp.co/blog/author/elana-kroon) Restaurant Industry Expert at Eat App Elana Kroon used to work in restaurants before becoming a journalist and expert restaurant industry content creator at Eat App. [![author-linkedIn](https://restaurant.eatapp.co/hs-fs/hubfs/EAtapp-2022/images/Blog/mdi_linkedin.png?width=24&height=24&name=mdi_linkedin.png)](https://www.linkedin.com/in/elana-kroon-b5ab4771/) Reviewed by [![Nezar Kadhem](https://restaurant.eatapp.co/hs-fs/hubfs/Nezar%20Kadhem.webp?width=512&height=512&name=Nezar%20Kadhem.webp) Nezar Kadhem Co-founder and CEO of Eat App](https://restaurant.eatapp.co/blog/author/nezar-kadhem) He is a regular speaker and panelist at industry events, contributing on topics such as digital transformation in the hospitality industry, revenue channel optimization and dine-in experience. 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[Eat App is trusted & secure](https://trust.eatapp.co/) ```json { "@context" : "https://schema.org", "@type" : "Article", "articleSection" : "Guest Experience", "author" : { "@type" : "Person", "description" : "Elana Kroon used to work in restaurants before becoming a journalist and expert restaurant industry content creator at Eat App.", "jobTitle" : "Senior Content Manager at Eat App", "name" : "Elana Kroon", "sameAs" : [ "https://www.linkedin.com/in/elana-kroon-b5ab4771/" ], "url" : "https://restaurant.eatapp.co/blog/author/elana-kroon" }, "dateModified" : "2023-09-14T08:09:50-07:00", "datePublished" : "2023-09-14T07:09:48-07:00", "headline" : "How to Understand Your Venue Better From Your Reviews", "image" : { "@type" : "ImageObject", "url" : "https://3390327.fs1.hubspotusercontent-na1.net/hubfs/3390327/Eat%20%2828%29%20%281%29-1.webp" }, "inLanguage" : "en-us", "mainEntityOfPage" : { "@type" : "WebPage", "lastReviewed" : "2023-09-14T08:09:50-07:00", "reviewedBy" : { "@type" : "Person", "description" : "He is a regular speaker and panelist at industry events, contributing on topics such as digital transformation in the hospitality industry, revenue channel optimization and dine-in experience.", "jobTitle" : "Co-founder and CEO of Eat App", "name" : "Nezar Kadhem", "sameAs" : [ "https://www.linkedin.com/in/nezarkadhem/" ] } }, "publisher" : { "@type" : "Organization", "name" : "Eat App" } } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://restaurant.eatapp.co/blog", "name" : "All blogs", "position" : 1 }, { "@type" : "ListItem", "item" : "https://restaurant.eatapp.co/blog/how-to-understand-your-venue-better-from-your-reviews", "name" : "How to Understand Your Venue Better From Your Reviews", "position" : 2 } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "ImageObject", "contentUrl" : "https://3390327.fs1.hubspotusercontent-na1.net/hubfs/3390327/Eat%20%2828%29%20%281%29-1.webp", "license" : "https://restaurant.eatapp.co/blog", "url" : "https://3390327.fs1.hubspotusercontent-na1.net/hubfs/3390327/Eat%20%2828%29%20%281%29-1.webp" } ``` ```json { "@context" : "https://schema.org", "@type" : "WebSite", "description" : "Insights and resources to help restaurants succeed", "inLanguage" : "en-us", "name" : "Blog", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : "https://restaurant.eatapp.co/blog/search/{search_term_string}" }, "sameAs" : [ "https://www.facebook.com/eat.app.restaurant.reservations/", "https://ae.linkedin.com/company/eat-app", "https://twitter.com/eatappco", "https://www.youtube.com/channel/UCh6BqA1lGljj3cixt3PQwJA" ], "url" : "https://restaurant.eatapp.co/blog" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Reviews are important because they can help you understand what your customers think of your venue. They can also help you identify areas where you can improve." }, "name" : "Why are reviews important?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "You can use the Eat App ratings and review dashboard to identify areas where you're excelling, areas where you can improve, and trends in your ratings over time. Once you've identified these areas, you can take steps to address them." }, "name" : "How can I use the Eat App ratings and review dashboard to improve my customer experience?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "There are a number of things you can do to get more positive reviews, such as providing excellent customer service, serving delicious food, and creating a welcoming atmosphere. You can also encourage your customers to leave reviews by asking them at the end of their meal. By using the Eat App ratings and review dashboard, you can better understand your venue and improve your customer experience. This can lead to more positive reviews, which can help you attract new customers and grow your business." }, "name" : "How can I get more positive reviews?" } ] } ```