guest-experience

Guest experience

Build and maintain a loyal customer base by providing a stellar customer experience. Learn about the latest guest experience trends and insights with the Eat App team.

Guest Experience

Table for One? Turn Solo Diners into Repeat Guests with These Tips

I don’t think this is something restaurants typically consider, but how can you make a solo diner feel more comfortable? Listen, I know when it comes to revenue, attracting a...

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12 September 2024

Guest Experience

How to Share Your Location on WhatsApp: A Restaurant Owner’s Guide

As a restaurant owner, one of the most important things about your business is that customers can find your location. Whether you’re serving locals or tourists, being able to...

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2 September 2024

Guest Experience

What is a POS System? Your Ultimate Guide

If you're new to the restaurant game or a die-hard traditionalist, you might be scratching your head and wondering, "What's a POS system?" Well, it's an important piece of tech...

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8 August 2024

Guest Experience

How to Greet Customers in a Restaurant and Improve Your Guest Experience in 2024

Greeting customers quickly and with care, using their names when you can, and showing respect are key to making a great first impression. As hosts and hostesses, you play an...

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6 August 2024

Guest Experience

Front of House vs. Back of House in a Restaurant - What is the Difference?

Are you an executive chef or restaurant owner wondering about the differences between the front and back of the house? The front of the house (FOH) includes everything diners...

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30 July 2024

Guest Experience

What is a restaurant CRM and why is it important for restaurants?

In the restaurant industry, maintaining good guest relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances,...

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25 July 2024

Guest Experience

What is an Angel Shot? Your Guide to the Silent Signal of Safety

An angel shot is a code word used by guests in a bar or restaurant to let staff know that they require assistance because they feel unsafe. It’s a discreet way for guests to ask...

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4 July 2024

Guest Experience

11 Excellent Restaurant Customer Service Examples in 2024

As a restaurant owner, you can have the best ambiance, excellent menu, ample waitstaff coverage and still lose customers to your competitors. Then again, you can have naive...

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18 April 2024

Guest Experience

55 Best Questions to Ask in a Restaurant Survey in 2024 (and How to Ask Them)

As a restaurant owner, your top priority is creating an exceptional customer experience. But nobody gets it right from the start. If you want your restaurant business to succeed,...

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12 March 2024

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