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guest-experience

Guest experience

Build and maintain a loyal customer base by providing a stellar customer experience. Learn about the latest guest experience trends and insights with the Eat App team.

Guest Experience

How to Greet Customers in a Restaurant in 2024 (Tips Included)

Greeting customers quickly and with care, using their names when you can, and showing respect are key to making a great first impression. As hosts and hostesses, you play an...

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18 April 2024

Guest Experience

11 Excellent Restaurant Customer Service Examples in 2024

As a restaurant owner, you can have the best ambiance, excellent menu, ample waitstaff coverage and still lose customers to your competitors. Then again, you can have naive...

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18 April 2024

Guest Experience

55 Best Questions to Ask in a Restaurant Survey in 2024 (and How to Ask Them)

As a restaurant owner, your top priority is creating an exceptional customer experience. But nobody gets it right from the start. If you want your restaurant business to succeed,...

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12 March 2024

Guest Experience

Restaurant QR Codes: The Pros and Cons

Restaurant QR codes have become a common sight in recent years, as they offer a number of advantages for both diners and restaurants. “If you don’t adopt the technology, you are...

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22 January 2024

Guest Experience

Front of House vs. Back of House in a Restaurant - What is the Difference?

Are you an executive chef or restaurant owner running a finely tuned front of the house? Do your diners feel as special when they come through the door as when they’re being...

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23 November 2023

Guest Experience

A Guide to Improving the Steps of Fine Dining Service

Fine dining restaurant is more than just a restaurant with excellent food. Running a fine-dining restaurant is about creating a perfect dine-in experience and making each guest ...

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19 September 2023

Guest Experience

How to Understand Your Venue Better From Your Reviews

Restaurant reviews are a valuable source of feedback from your customers. They can tell you what you're doing well, and where you can improve. But with so many reviews to sift...

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14 September 2023

Guest Experience

What is Hospitality? The Complete Definition

Hospitality is a term often used in the food-service world, but also in the context of any business falling under the hospitality sector (like restaurants, cafes, hotels) and even...

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13 June 2023

Guest Experience

How to Prevent and Respond to Common Restaurant Complaints in 2023

Running a restaurant is no easy task, especially when it comes to dealing with customer complaints. In 2023, as dining preferences continue to evolve, it's crucial to be prepared...

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29 May 2023

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