Guest experience

I don’t think this is something restaurants typically consider, but how can you make a solo diner feel more comfortable? Listen, I know when it comes to revenue, attracting a...

As a restaurant owner, one of the most important things about your business is that customers can find your location. Whether you’re serving locals or tourists, being able to...

If you're new to the restaurant game or a die-hard traditionalist, you might be scratching your head and wondering, "What's a POS system?" Well, it's an important piece of tech...

Greeting customers quickly and with care, using their names when you can, and showing respect are key to making a great first impression. As hosts and hostesses, you play an...

Are you an executive chef or restaurant owner wondering about the differences between the front and back of the house? The front of the house (FOH) includes everything diners...

In the restaurant industry, maintaining good guest relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances,...

An angel shot is a code word used by guests in a bar or restaurant to let staff know that they require assistance because they feel unsafe. It’s a discreet way for guests to ask...

As a restaurant owner, you can have the best ambiance, excellent menu, ample waitstaff coverage and still lose customers to your competitors. Then again, you can have naive...

As a restaurant owner, your top priority is creating an exceptional customer experience. But nobody gets it right from the start. If you want your restaurant business to succeed,...