Guest experience

Greet guests quickly, politely, and with a smile. Use their names if known. Avoid casual phrases like “Hi guys” or “Just one?” - they feel impersonal. A poor greeting can ruin a...

I’ve worked with many restaurant owners, and one thing is clear -exceptional service sets fine dining establishments apart. One key technique that top restaurants use is the...

Core values are vital for a restaurant’s success. They guide daily operations, influence customer experiences, and shape the overall culture. When you understand the values of a...

Looking for the best review sites for restaurants? In 2025, knowing where to list your restaurant online can boost your visibility and attract more customers. This article...

I don’t think this is something restaurants typically consider, but how can you make a solo diner feel more comfortable? Listen, I know when it comes to revenue, attracting a...

As a restaurant owner, one of the most important things about your business is that customers can find your location. Whether you’re serving locals or tourists, being able to...

If you're new to the restaurant game or a die-hard traditionalist, you might be scratching your head and wondering, "What's a POS system?" Well, it's an important piece of tech...

Are you an executive chef or restaurant owner wondering about the differences between the front and back of the house? The front of the house (FOH) includes everything diners...

In the restaurant industry, maintaining good guest relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances,...