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Guest Experience

Why Customer Segmentation Is Important For Restaurants (A Complete Guide)

Customer segmentation is a powerful tool for restaurant owners to understand their customers and create more effective marketing campaigns. For example, you could segment your...

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16 March 2022

Guest Experience

How to Succeed at Restaurant Reputation Management (tips & examples)

Of all the different markets in the world, few are as highly reviewed and publicly scrutinized as the restaurant industry. People love to share their dining experiences with their...

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2 June 2021

Guest Experience

The Future of the Customer Journey in Hospitality

Optimization has been one of the main themes in the restaurant industry during the Covid-19 pandemic. With fewer resources available (opening hours, tables, diners, staff, etc.),...

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3 May 2021

Guest Experience

Where Everybody Knows Their Name: Making Guests Come Back Using Data

Guest retention is vital for restaurants. Simply put, for every returning customer, there’s a new one you don’t need to look for. Regulars need a good reason to come back, though.

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29 March 2021

Guest Experience

5 Steps to Create a Memorable Restaurant Experience

Your restaurant patrons expect you to sweep them off their feet with a carefully tailored service. Fail to get every element right, and you could leave your clients with a sour...

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7 December 2020

Guest Experience

15 Best Restaurant Feedback Questions

In the rising competitive environment of the restaurant industry, customer feedback has become more valuable than ever. Gathering information about your guests' experience is now...

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6 September 2020

Guest Experience

Choosing a POS System: 5 Things to Consider

There was a time when POS systems were limited to open-and-close cash registers, but as technology has grown, so have payment systems. Implementing a new point-of-sale system...

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22 September 2019

Guest Experience

How Data POS Integration Helps Restaurants Grow Their Business

The growth of fast casual chains is one of the most important trends in the restaurant industry in the last decade. The success of their format is based on a combination of fast...

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25 August 2019

Guest Experience

8 Restaurant Entertainment Ideas to Keep Guests Busy

Restaurants have the potential to introduce new menus year-round and cater to their guests’ changing taste buds. As well as engage in loads of restaurant marketing strategies. ...

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6 December 2018

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