Are you stuck with a 250-conversations-per-day limit on your WhatsApp Business account?
By default, once you have registered a WhatsApp number, it is limited to 250 messages per day. Here's how you can increase your limits and start sending more marketing messages over time.
How to Quickly Increase Your Meta WhatsApp Messaging Limit
1. Complete Your Business Verification
The first step to increasing your WhatsApp messaging limit is getting your business verified by Meta. This involves submitting official business documents to confirm your legitimacy. Once verified, Meta will begin reviewing the quality of your outgoing messages as part of their eligibility checks.
Once verified, their sending limit will increase, allowing them to engage more effectively with their guests. and slowly will be rolled to the higher limits.
2. Verify Your Identity
In addition to business verification, identity verification may also be required to raise your messaging cap. If this step is necessary, you’ll see a notification in the Limits panel inside WhatsApp Manager under the “Overview” tab. You’ll also receive an INCREASED_CAPABILITIES_ELIGIBILITY_NEED_MORE_INFO
webhook alert. Make sure your information is accurate, as Meta uses it to determine whether you’re eligible for a higher messaging tier.
3. Reach 1,000 Business-Initiated Conversations in 30 Days
To trigger an automatic review for a higher tier, you must initiate at least 1,000 business conversations within a rolling 30-day window. These conversations must use approved message templates and maintain a high-quality rating. Hitting this milestone signals to Meta that your business is active and reliable, which improves your chances of unlocking a higher message limit.
How WhatsApp Message Caps Work
There are four tiers you can unlock with different limits. 1000, 10000, 100000, and unlimited.
You need to keep your quality high by sending high-quality messages thereby increasing your sending limit over the period of a few days.
Heres a table showing the tier progression:
Day 1 | Day 2 | Day 3 | Day 4 | |
---|---|---|---|---|
Business-initiated conversations started | 500 | 500 | ||
Number of business-initiated conversations opened in the last 7 days | 500* | 1000 | ||
Messaging limit | 1000 | 10,000 |
* Example: if the 500th conversation was opened at 1 PM, the messaging limit will be increased to 1000 the following day (24 hours later)
If you are already verified, You instantly unlock the 1,000 tier :
Increase your tier to 10,000 by sending atleast 500 unique templates to 500 unique guests every day:
Once you reach that threshold, you can start sending to at least 5000 templates per day to 5000 unique guests (billed conversations). Once Meta has deemed the quality to be high enough, you unlock the 100,000 limit, and then eventually unlimited.
It takes 4 days to unlock up to 10,000 messages
Here is a breakdown of how many days it takes to increase to a message limit of 10,000:
Day 1 | Day 2 | Day 3 | Day 4 | |
---|---|---|---|---|
Business-initiated conversations started | 100 | 200 | 200 | 300 |
Number of business-initiated conversations opened in the last 7 days | 100 | 300 | 500* | 800 |
Messaging limit | 1000 | 1000 | 1000 | 10,000 |
* For example, if the 500th conversation was opened at 4 PM, the messaging limit will be increased 24 hours later, meaning at 4 PM the following day.
Where do I see my usage limits?
Eat App provides a quick way for you to view your WhatsApp number statistics such as your messaging limit and account health status.
This can be found in your services/WhatsApp section or integrations -> WhatsApp on the side menu. This is also where you can go to connect your WhatsApp account.
How WhatsApp Message Limit Auto-Scaling Works
Once your business number reaches the 1,000 daily business-initiated conversation limit, Meta automatically evaluates whether you're eligible for a higher messaging tier. This evaluation happens every time you open a new business-initiated conversation and is based on three key criteria:
-
Your WhatsApp business number is connected and active.
-
Your quality rating is either Medium or High.
- In the past 7 days, you’ve initiated at least half of your current messaging limit in new conversations (e.g., if your limit is 10,000, you must have opened 5,000+ business-initiated conversations).
If your number meets all of these conditions, Meta will automatically increase your messaging limit by one level after 24 hours.
For example: if your current limit is 1,000 and you open 500 new business-initiated chats in a week with a Medium or High quality rating, your limit will scale up to the next tier automatically within 24 hours.
However, if your quality rating has been marked as Flagged for 7 consecutive days, your limit will be reduced by one tier immediately.
How can I keep my messages high quality?
Here are a few tips on how you can do this:
1) Use personalization in your messages. Make sure you refer to the customer name, mention why is relevant to them, and make sure it's relevant to a customer's previous visit (example snippet from your message; "We hope you enjoyed your [purchased item] last time you visited us in [last visit date]").
2) Avoid sending the same information to the same guest more than once. They are much more likely to mark you as spam if they receive the same information more than once.
3) Stick to 1 promotion -- Do not promote multiple offers in one message as customers will get confused and the interaction rate will drop (a big determining factor in quality is a button, link clicks, and replies on your message).
4) Add a 'Reply OPT OUT to stop receiving messages like this from us' option in your messages.
You can read more about how to optimize the quality here.
Official guidelines from Meta can be found on this page.
Takeaways
- WhatsApp marketing requires your Message limits to be increased but to do that, you need to be able to send past the 250 limit, which requires high-quality messages to be sent too.
- Start by increasing your cap by verifying your business, then start focusing on the quality of your messages to ensure you keep the quality high over time.
- It takes only 4 days to increase your cap, if you reach the 50% cap threshold every single day that is needed to increase it, and you keep your message quality high each day (so don't send messages to your guests that are likely to get you marked as blocked by them!)