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With Eat App's Review Management Tool, take control of your restaurant's online presence. Track, respond, and analyze reviews from multiple platforms, all in one place.
Get a complete, real-time view of your restaurant’s online reviews from platforms like Google and Facebook, all in one central dashboard. Easily monitor guest sentiment, reply to reviews, and uncover trends that help your business grow.
Quickly filter and search through thousands of reviews to find exactly what you’re looking for from keywords to specific platforms to star ratings.
AI-powered sentiment analysis highlights trends and guest satisfaction in real time. Instantly spot areas for improvement and celebrate your wins.
Stay on top of every review with a clear, time-stamped activity feed. Know exactly when reviews are received and how quickly your team responds.
Track your average rating, review volume, and response rates with easy-to-read reports. Turn insights into action and watch your reputation grow.
Manage all your reviews from Google, Facebook and more in one place. No more switching between platforms, everything you need is right at your fingertips.
Quickly filter and search through thousands of reviews to find exactly what you’re looking for from keywords to specific platforms to star ratings.
AI-powered sentiment analysis highlights trends and guest satisfaction in real time. Instantly spot areas for improvement and celebrate your wins.
Stay on top of every review with a clear, time-stamped activity feed. Know exactly when reviews are received and how quickly your team responds.
Track your average rating, review volume, and response rates with easy-to-read reports. Turn insights into action and watch your reputation grow.
Manage all your reviews from Google, Facebook and more in one place. No more switching between platforms, everything you need is right at your fingertips.
Attract more guests by boosting your online reputation. Monitor, analyze and improve your review scores with powerful, built-in tools.
Stay organized with full control over your review responses. Track response times, set reminders and ensure every guest feels heard.
Get automatic sentiment analysis, review summaries and insights to help you focus on what matters - the guest experience.
Manage your reputation anytime, anywhere. Access your reviews, respond to guests and track performance from any device.
Your best marketing is what your guests say about you. Eat App helps you track, manage, and respond to every review, so you can turn happy customers into regulars and negative experiences into opportunities to impress.
Stop chasing down reviews manually. Set smart rules to automate responses, flag important feedback and alert your team when action is needed. Less time clicking, more time building relationships.
Reply to reviews and messages through SMS, WhatsApp or email, all from one place. Whether it’s a thank you or a quick fix, you’ll always be one step ahead, showing guests you care.
Fill more of your floor with optimized seating technology.
Print preferences in seconds to instantly and discretely share guest notes with kitchen and servers.
Customize exactly how you operate with custom availability and shift settings that fill your floor in real-time.
Robust guest profiles and tags give you the data you need to improve the guest experience.
Receive real-time optimization insights to run more efficient, profit boosting service.
Connect your POS for even more streamlined operations and data tracking.
Generate commission-free bookings, integrate with online channels, and reduce no-shows with advanced reservation tooling.
Increase online visibility by plugging your restaurant into the world’s largest booking channels in minutes.
Automatically collect and organize guest data so that you can start offering personalized experiences that delight guests.
Manage guest wait times efficiently and reduce congestion at the door with an integrated online waitlist suite.
Drive loyalty, increase repeat visits and gain exposure with personalized, automated marketing campaigns.
Get a detailed insight into your restaurant’s performance and trends. Make data-driven decisions that optimize revenue and efficiency.
A review management tool helps restaurants track, collect, analyze, and respond to guest feedback from multiple platforms like Google and Facebook, all in one unified dashboard. With Eat App’s Review Management Suite, you get centralized monitoring, real-time alerts, actionable analytics and a streamlined review response workflow that empowers your restaurant to take full control of its online reputation and guest experience. It’s the simplest way to manage, reply to, and understand your reviews, all from one easy-to-use dashboard.
Managing reviews manually means juggling multiple platforms, missing reviews, slow responses and limited insight into patterns in guest sentiment. With an automated review management platform you get:
One inbox to view all reviews from all channels → no review gets lost
Templates and automation → faster review responses, higher guest satisfaction
Review analytics and trends → identify recurring issues in guest experience and turn them into opportunities
Integration with your guest-book or table management system → connect reviews with reservation data and guest profiles
This all means your team spends less time switching tabs and more time improving service, reputation and bookings.
Because in today’s restaurant landscape, “online reviews” essentially are word-of-mouth. Guest reviews influence search rankings (local SEO), drive bookings and affect your reputation. A strong review profile builds trust, encourages repeat visits and boosts visibility. If negative feedback isn’t addressed or your review volume is low, you risk losing potential diners and bookings. Managing reviews means turning feedback into insights, protecting your brand and elevating your guest experience.
With Eat App, review management is built into the platform and priced transparently. The feature is available for Pro and Enterprise accounts, or as a standalone add-on for restaurants on Core plans. Pricing starts from just USD $15/month (for single location) when added to an existing subscription. For multi-location groups or full brand rollout, bundled pricing is available with full review monitoring, review-response templates, sentiment analytics and integrations with your CRM, guest-book and table management system.
Still have questions about table management? We’ll help you out
In today’s hospitality industry, managing online reviews is more than reputation maintenance it’s a growth strategy. While most review management tools simply collect feedback, Eat App takes it a step further by connecting guest reviews directly to your restaurant’s operations, CRM and guest data.
With Eat App Review Management, you don’t just see reviews you understand them.
The platform links each review to the actual guest profile, booking and visit history. This means you can identify repeat guests, track recurring feedback patterns and personalize follow-ups, all from the same dashboard that manages your reservations and CRM.
What makes Eat App different?
Unified ecosystem: Unlike standalone review tools, Eat App’s review system is part of a complete restaurant management suite integrating reservations, waitlists, CRM and analytics.
Smart insights: Built-in review analytics and sentiment tracking help you spot trends and make data-driven improvements.
Actionable automation: Automatically tag feedback by service type, dining time, or staff to identify opportunities for operational improvement.
Integrated responses: Reply to Google and Facebook reviews directly from your Eat App dashboard no platform switching.
By merging guest data with review insights, Eat App empowers restaurants to turn every piece of feedback into actionable intelligence improving service, boosting guest loyalty and strengthening your online presence in one seamless flow.
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