Introducing Automated Guest Surveys: A Smarter Way to Gather Feedback

Eat App has introduced Automated Guest Reviews, a powerful CRM feature that enables restaurants to collect diner feedback seamlessly.

Integrated directly into your reservation and table management system, this tool helps you measure customer satisfaction, improve the guest experience, and track restaurant performance, all without any extra manual effort.

Within 12 hours of a completed reservation, diners automatically receive a short survey email encouraging them to share their experience. This ensures timely, honest feedback while eliminating the need for paper surveys or third-party tools.

Key benefits of Eat App’s guest reviews

With this new feature, your restaurant can:

• Collect post-dining feedback automatically via email.

• Customize and edit survey questions to match your needs.

• Receive daily review digest emails with customer insights.

• Access advanced reporting tools to track performance trends.

• Link every review to a guest profile for personalized service.

• Identify dissatisfied customers quickly and resolve issues.

This all-in-one solution helps restaurants make data-driven decisions, improve team performance, and build stronger relationships with guests.

This is a great tool to make sure you know exactly what your guest experience is like - with the guest feedback tool you will be able to make adjustments to your restaurant experience before you get negative reviews. 

Restaurant owner

Why it's better than third-party tools

Unlike external survey platforms, Eat App’s guest reviews are fully integrated into your reservation and table management system. That means every review is tied to a guest profile, giving you a complete history of guest preferences and experiences in one place.

Plus, advanced reporting capabilities make it easy to:

• Spot performance trends

• Share guest feedback with staff

• Take immediate action on negative experiences

• Celebrate wins and boost team morale

Guest management, redefined

Automated Guest Reviews are part of Eat App’s growing CRM suite, which also includes:

• Rich guest profiles

• Advanced customer segmentation

• Automated tagging

• Personalized guest messaging

• Phone integration

Together, these tools help restaurants make data-driven decisions, improve team performance, and build stronger, lasting relationships with guests.

With Eat App’s automated guest reviews, we finally have a seamless way to hear directly from diners without adding extra work for our staff. The integration with guest profiles means every piece of feedback is actionable, and the daily digest helps us stay on top of performance. It’s made guest management so much easier.

Restaurant Manager, Eat App Customer

Stay informed at all times

Eat App's review system is designed to help you keep track of your restaurant's performance at all times so that nothing slips through the cracks.

• Review individual guest reviews to ensure every guest has a good experience and reach out to unsatisfied customers to build a strong customer relationship
• Use the daily review report email to track your restaurant's daily performance and take actionable decisions in your daily team meetings
• Track your restaurant's performance through the review section in advanced guest reports
• Share and highlight positive feedback with your staff

Guest management is now even better with Eat App

Your restaurant's guest management is now in better hands with Eat App's extensive CRM suite connected directly to your table and reservation management system that offers you:

• Rich guest profiles
• Advanced customer segmentation
• Automated tagging
• Personalized guest messaging
• Phone integration

With automated guest reviews added to the list, helping you gather crucial guest data, Eat App's guest management tools enable you to understand your diners better and provide them with a great guest experience effectively and efficiently.

Get started today

Automated Guest Reviews are the simplest way to ensure your restaurant never misses an opportunity to learn from diners and improve their experience. With Eat App, guest management is easier, smarter, and more effective than ever.

Sign up at $0

FAQ 

Frequently Asked Questions (FAQs)

1. Do diners need to download anything to leave a review?

No. Guests receive an email after their reservation and can complete the survey directly from there — no apps or downloads required.

2. Can I customize the survey questions?

Yes. Restaurants can edit and tailor survey questions to match their brand voice and specific feedback goals.

3. How soon do diners receive the survey?

Guests automatically receive the survey within 12 hours (or the estimated time you set up the automation) of completing their reservation.

4. Where can I see the reviews?

All reviews appear in your Eat App dashboard. You’ll also get daily review digest emails, and each review is linked to the corresponding guest profile.

5. Can I track performance over time?

Yes. Eat App provides advanced reporting tools that let you monitor performance trends, view daily reports, and access detailed insights.

6. What happens if a guest leaves negative feedback?

You’ll be notified right away. This allows your team to follow up quickly, resolve the issue, and strengthen guest relationships.

7. How is this different from third-party review platforms?

Unlike external tools, Eat App’s reviews are fully integrated with your reservation and table management system. That means all guest data and reviews are stored in one place, making it easier to personalize service and make data-driven decisions.